What The Crab

I will NEVER return to this restaurant or Akiri which is right next door and owned by the same person. My Type 1 Diabetic daughter and I waited patiently as SEVERAL patrons who came in AFTER us received their food. When I finally asked about the status of our order, we were advised that it had NEVER been placed. She apologized and asked for our order again. I placed the order but also asked for the manager. The manager was completely disinterested and couldn't stop smirking the entire time she spoke. When I asked how they would rectify the situation (at this point calmly), she said she could not add an appetizer (despite my daughter's dropping sugar) and she also could not discount my order. Instead, she offered that I could cancel the order that was just placed as if sitting for over an hour waiting for food just to leave with no food was a great customer service experience. I went next door to speak with the owner who of course wasn't in that restaurant either. You screw up and then just tell me too bad, you can just leave?????? Needless to say I will NEVER return.

Pleasant experience, good food

Great food,great staff. Alot of really good food for a very good price. Thank you so much. This is our favorite seafood restaurant.

My family and I order food from here from time to time. And occasionally we dine in. Today, we decided to place an order to go. And when my wife went to pick up the food. There was only 2 tater sauces and 2 cocktail sauces. We order 3 platters totaling $50 bucks. When my wife asked for additional sauce they told her she would have to pay additional for a sauce. If this business wants people to support them. Then, please stop nickel and diming customers.

While I don't expect seafood to be cheap, I think the prices are a tad high. A cup of Clam Chowder that was more potato than any actual clams, $9. I was not a fan of the Garlic Butter Sauce. I would have much preferred just a container of clarified butter. And as expensive as the snowcrab legs were, it would have been nice if they had been prepared properly. I received 6 crablegs, & I know how to break them apart & get the flesh out. However, they had been overcooked so most of the meat was gone. I got maybe enough crabmeat that would have fit on 3 Ritz Crackers. I was really disappointed in how little crab I received for the price charged. If this is "the best seafood place in DFW," like their mechanical server likes to say, I would hate to see the worst!

IF YOUR’RE BLACK DON’T COME HERE! So the hubby and I were wanting to just drop in and grab some seafood, in the neighborhood. When we walked in, no one seated us (first red flag but no biggie), so we sat ourselves! Waited and watched the waitress walk past us a few times until we flagged her down. Note it was not busy, just 1 other small family. She finally took our drink order and food as well, and shortly after a white couple walked in. They were promptly sat, given waters, and greeted! A third couple also came and had the same treatment, (non black). At this time we still had nothing, not even silverware or waters. While waiting for the food, the white couple that came in shortly after us received their seafood (literally 10 minutes), and the third couple have now received their alcoholic drinks. We still had nothing, after being there first. Not even water or silverware. At this point, my husband politely went to the waitress for an update & he said it was in the way. Our oysters came out, on a machine…then we waited another 10 minutes. At this time another non black couple came in and also received their food and drinks while we waited. (The racism was very much obvious at this point) So we made the decision to finally leave, and we brought the oysters back. When I went to the bar and asked about our drinks, the waiter told us that they order a quicker drink, (which was a lie! We ordered the exact same thing & i know because we were all seated within arms length of each other) Nothing but excuses, to cover up their racism. Will NOT be back to give them my money! It’s 2023….lets get it together!!

Do not go. My family and I had a horrible experience.

I came in during happy hr and the server took my drink order. It's my first time but I saw the menu before I came in. She brought my drink at 6:40pm and took my order. I ordered the fish shrimp chicken platter and she said it would take 10-15 min....it's now 7:15pm and I still haven't gotten my food. I don't even see the server who took my order as she haven't came by my table since 6:59pm.... I've literally watched 3 tables get their food and finish their meals while I'm still waiting..finally got my food at 7:20 from the robot server. Food was fairly good overall...now I'm waiting for my check smh...

Food is great. My only complaint is that I’ve been twice and there was one server for the entire place. I felt terrible for him because he was running around like crazy and not able to keep up with the entire place. Guess management/ ownership is cheap or not that smart