Tim Hortons

Yesterday, April 5th, 2024, at 5:40 p.m., I visited the drive-thru at this Tim Hortons location and politely asked about one of their products. Unfortunately, the response from a staff member, an Indian lady, was incredibly disrespectful. She insisted I should come inside if I wasn't sure about the products, instead of helping me out. Even after explaining that I was craving a specific item, her attitude remained rude and unhelpful. When I mentioned I was pregnant and looking for alternatives, she became even more hostile, raising her voice. Surprisingly, when I asked to speak with the supervisor, she claimed to be the supervisor herself and even provided me with a fake name when asked. It's unacceptable for someone in a supervisory position to treat customers, especially a pregnant woman, in such a manner. Despite my attempts to de-escalate the situation, she continued to be confrontational, insisting I leave my car. This was a completely unexpected and unpleasant experience for me, and I have no plans to return to this location. I feel uncomfortable even sharing this review because of the lady's anger, aggressiveness, and overall negative demeanour. I'd rather visit the Tim Hortons inside the neighbouring gas station, where I've never encountered such unprofessional behaviour.

The staff does the best they can considering the volume of customers. Staff = 6 stars.

Très bon service par des gens sympathiques

It’s an ok place. Security is currently on site these days. Sometimes service is a little slow but the staff is always pleasant!

Very unprofessional and shows attitude all the time never bother to greet and respect customers and quality of food and drinks is pathetic.

The drive thru staff are friendly