Taco Bell

I went through the drive thru, being that the inside was closed due to renovations. I placed a $43 order, and I asked if they could drop fresh chalupas, cinnabons, and potatoes, and I expressed to them that I didn’t mind waiting for my fresh items.. So after I paid for my food, I received my order, and being that I knew they were on a timer, I pulled around to check my food. My chalupas were crumbling like crackers and cold, and my cinnabons were also hard.. I drove around to ask them if they could remake the items that I had a problem with and the cashier(Ariana) tells the mgr(Clarisa) and the mgr made a remark I just dropped everything fresh.. so to show the cashier that the chalupas were hard and she just stared at me and then she went on to ask for all of my food back with attitude. At that moment, I was puzzled because why did u need the other items that were to my liking? so she asked if i could pull around, and they would bring me my order to me. as I sat in the parking thinking, I didn't feel safe eating the food from there after they asked for my whole order back.. which is cross contamination to its finest.. so I went back around and asked for a refund, and I heard the mgr make a smart remark after I just remade her order.. then, as the cashier told her about me wanting a refund, she asked me for my receipt in which I never got, and the cashier(Ariana) admitted to that she threw it away. The mgr then tried try to convince myself that I ordered my food through the app n which I didn't. It took the mgr over 10 mins to try to refund my money to my card.. I asked her if she could reprint the original, and she told me she couldn't because she dnt know how to. That's mgr 101. You're supposed to know how to reprint a receipt. so she basically rerung up my order, and I asked if she could make a copy of the refund check receipt, and she told me that they dnt have a copy machine.... THESE EMPLOYEES NEED BETTER TRAINING!! EMPLOYEES WITH THE ATTITUDES IN THIS KIND BUSINESS IS UNPROFESSIONAL TO THE FULLEST..

I love hard tacos. Every time I order them they are broken and soggy at the bottom.

Always delicious, always friendly, and always made quickly! The Mexican pizza should NEVER BE REMOVED FROM THE MENU EVER AGAIN FYI, and please bring the volcano taco back for longer than 30 days : ( Otherwise I will make this location at Stonehenge shopping center in Midlothian is my permanent Border run for life!

Never again. Period. Person at the window appeared to have an attitude when I was ordering. Pouring rain and she was taking her time getting the order and acting like she couldn't hear. Due to her attitude I couldn't trust my food didn't have any unsolicited spices or seasonings added.

Check your order, they will screw it up Everytime.

Got screwed by there app 39 dollars . No help

Forgot my drink in the combo but food is delicious but every time I go they always forget one thing

I ALWAYS LOVE MY CRUNCHY DELUXE TACO! THE REASO WHY I GO THERE!