Taco Bell

The owners should come in here and fire everyone, they’re costing y’all money. They apparently don’t have half the menu anymore, can’t add to the order at the window, and what they do have comes pathetically put together. Worst Taco Bell experience ever tbh. Didn’t even eat my “food”, just went back in and got a refund. They should be ashamed of themselves

Customer service trash, walked in no one greeted me. Went to the restroom washed my hands came out. The worker sitting down got up walked right by me. I said "how are you doing", she said nothing. I'm not use to the whole kiosk machine, so I'm standing at the counter for someone to assist and finally another lady who didn't greet me said you picking up or placing an order. Then I realized the kiosk, and walked over placed my order and the lady who didn't speak 1st just said my total. I didn't know what she was talking about because she just said 2 numbers and nothing more as she was coming from the side of the kitchen. I looked confused and sje repeated the same numbers and I figured out what she was saying and paid the money and then the other worker who asked about placing an order informed me they were out of something I ordered and I had to ask what were the alternatives rather than be provided with them. She then came and didn't make eye contact, and saw me standing there and placed the item where it almost tilted and fell on the counter rack they have. As I sat there and ate my food, I thought maybe they tired or just not having a good day. Nooo that's not the case. I observed several non-minority male patrons come in and they greeted them, thanked them for coming etc... like all customers are paying customers and people shouldn't treat others differently because they are a certain person. Money come in all colors from all over the world, diamonds and precious stones come in all different colors , shapes, etc.. so when it comes to customer service and working in the service industry social skills are a must. I know work can be stressful, bad days happen, but to be that way with your own it's an embarrassment. I was very polite, was not loud, spoke and received no greeting and paid my money just like them. I know it's hard to keep employees, but that's probably why they work there, because they lack skills to work anywhere else....

Lobby stays locked. It was lunch rush (12pm), lobby was locked with people in it. Me and other person knocked to get in, it’s 90+ degrees outside and we were waiting for someone to unlock the door. This is so unprofessional.

The employee completed my entire transaction without saying a single word.

Hours say opens at 9:00am. Went for breakfast at 10:15 and was told by the drive thru attendant that they don't open until 11:00am, after breakfast has ended.

Don’t come here they can’t get your order correct weather you order in and place your own order or not. The dude in the back cannot read apparently. It’s horrible, they’re rude and they don’t know their menu

The staff was angry and argumentative. Our entire order was wrong.

There’s really no point in trying to come to this location past 9:00pm. Night shift manager isn’t interested in running the store. **IF YOU’RE EVER TOLD THERE IS A 30-40 MINUTE WAIT AT THE SPEAKER, THIS IS A BOLD-FACED LIE TO GET CUSTOMERS TO LEAVE**. Tell them “okay,” order your food anyway, and pull up to the window. You will not be waiting that long. Don’t let this awful excuse of a manager fool you. I know this because both times I was quoted such a lengthy wait (yes, it has happened more than once), I had mobile orders that I said I didn’t mind waiting on. The wait was actually less than 10 minutes each time. Any food service worker knows that actual excessive wait times come with valid explanations from employees and usually signs posted to explain the delay. This woman simply doesn’t want to serve customers. This last visit (I mean last in more ways than one) I came through to pick up a mobile order and she told me I couldn’t receive a particular menu item. I decided to cancel my order, but before I could they marked my order as “being prepared” so that I could no longer cancel. I immediately returned to the location at around 12:30-12:40am to receive at least something for the money I paid, and they were telling me they “closed” when I was staring at the obviously posted hours saying they were open until 1:00am. The employee standing near the window refused to speak to me face-to-face after I honked and knocked on the window. Eventually I left and I’ll obviously be filing a chargeback with my bank for the food I paid for but never received. If you insist on ordering at this location, which is a bad idea anyway, don’t let any of the employees or managers give you any nonsense. The second they do, immediately file a complaint. Better yet, Taco Bell should ensure that these employees are let go and replaced with people who are actually interested in doing the bare minimum job they’re paid to do. I work in fast food, I know how it can be. I don’t need smiles and upbeat attitudes in the window or over the speaker. But just like it’s expected of me at my job, I do expect to be served during posted business hours and I really don’t think that’s too much to ask, but apparently for some people it is.

They barely never open on time I try to eat breakfast at 9 break ... lazy people

Nearly every time we’ve order here, they miss at least half the order. It’s not difficult to read a ticket and fulfill it. I did fast food and restaurants for nearly 20 years total. I understand mistakes happen. We’re human. But it’s absolutely consistent with this store in particular. This is fast food. I know it’s not a big deal. That’s my point… it’s simple reading and comprehension. Then fulfilling.