Starbucks

Tiffany and Joszi were outstanding! I was really trying to leave a tip since the App would not allow me to leave once. They were both very graceful in letting me know that tips were not accepted at this location. I sure hope that I run into you both in another location so I can give monetary appreciation for exceeding service expectations!!!

Beautiful new store!

I'm trying to watch my sugar intake. So I ordered the hot cocoa made with no whip, 2%milk, and splenda. To my surprise, it was EXCELLENT! My new go-to when I don't want to drink coffee.

I guess you have to be a Starbucks expert or former employee to properly order from this location. I was just reprimanded in the drive-thru by an employee because I placed my order via the app (selecting drive-thru) and waited in line. When I pulled up to the speaker I informed the employee that I had place my order via the app. She said I’d have to wait 15-20 min for my order because I used the app and that I’d need to get out of the line and drive around and wait again. I asked her if my app order could be cancelled and I just place an order with her because obviously I didn’t want to drive around the building again and get back in line. She said that I could cancel the order in the app and order with her because that would be easier. So I ordered with her. Less than 5 minutes later I pulled up to the window and I asked her how to cancel the order in the app and she said I needed to call customer service. At this point I’m annoyed. So then I said I thought I could just cancel in the app and I don’t want to pay twice. She was clearly frustrated with me and said “ok, let me explain to you how this works…” she took about 2 minutes explaining to me how it works when I place the order at the speaker vs the app. I mentioned that I selected drive-thru in the app when I placed the order and she said it doesn’t matter. So I asked her to cancel the order I placed at the speaker because I refuse to pay twice and she huffed and said well we made it already. She clearly was irritated with me. I guess I made her job difficult by ordering through the app and not driving around the building again to wait in line. Moral of the story—never order through the app at this location unless you have an extra 20 minutes to wait and gas to burn, selecting drive-thru means nothing.

Polite employees, pretty quick for my order too for it being a busy time when I went.