Smoothie King

Smoothies at their best. Join the rewards program if you eat regularly.

Great service

Un sitio para adquirir deliciosas bebidas saludables

We have been to the Smoothie King on Lakeside Drive in Lynchburg many times. The lines are very very slow so do not come in a hurry! That said, the team is friendly and cheerful even though you have to watch for the coupon to actually be taken off price and it’s hard for both parties to hear in the drive through. We appreciate the vegan gluten free nutritious options and the gifted Veteran’s Day treat! The smoothies are yummy just go with time to wait in line for preparation.

Excellent service and great customer experience

I would like to review this and give it a hands down 5 star. To facilitate this review, I will use pros and cons....please use any cons as minor and understand it is just an opportunity to give yourself a pinch(thats what I do when I am frustrated). Pros= Very excellent product, excellent selection and very friendly staff. Its hard to explain but 90% of them have the "serve" down, in customer service. The menu allows you to eat healthy or splurge and get a big ole fat bomb if you are rewarding yourself or celebrating. The ingredients feel and taste very natural. Unfortunately, almost everything we eat these days is ultra processed, I am sure that has no direct correlation between cancer and autism, none at all. Rewards on App are decent, when I was coming up, you would get a free smoothie for buying X amount of smoothies....I am not sure which is better. Lets see what else.....the location is primo and I very much appreciate that. Great job all. Cons= Lines are slow, a lot of times this can be because of the not so smart person thinks its top daring to pull up closer than 2 car lengths away, this means the next person can't reach the speaker to talk to the order taker. The menu is challenging for novice SK patrons. I will see a family that obviously have a hard time making decisions based on the shear number of choices. No biggie. The prices have exploded, but then again so has everything else since Biden took office and it started well before Russian War so lets not! The employees have no idea what the specials are....I see this everywhere so this is not a singular problem at SK. Finally, I use Mint the finance and budgeting service, I did a 2022 breakdown of how much I spent in the calendar year. I spent over $1700 at SK in 2022. That's cool, I like the smoothies and I somehow have not gotten tired of them. The one thing I notice is the manager is not very kind. She is never ugly to me, she just seems to complain about staffing shortage, I've heard her complain behind the counter about how many hours she has worked over the last few weeks, on the occasion the app has messed up, she has acted like I am inconveniencing her. I have spent 20 years in customer facing roles she is in and yes I know her family owns the business but its imperative she pinches herself on hard days. Remember these concepts of customer service;10 foot rule, "no problem" is a problem, when client facing you are on a stage and pre-covid customer service was a determining factor in where we spent our discretionary dollars. She is obviously excellent at her job and everyone patron should be treated equally, but maybe try to add a smile or a thank you.....its astonishing how far those simple words go. Instead of telling 150 how good my smoothie was, perhaps it would've been 200 referrals if my interactions with her were more pleasant. Cheers to the owners, the manager and all of the wonderful associates for a job well done.

Sat in line for 15 minutes with only two cars in front of me. After ordering it took an ADDITIONAL 20 minutes for them to bring out two smoothies while I sat in the “short-term” parking spot. Smoothies were good but definitely not worth the time.

Kid-friendliness: They were very friendly to my daughter and had excellent customer service