Roux & Brew Seafood and Steak House

I ordered crab cakes and pasta. Received two half dollar size bread cakes (not crab) that were fried to a dried crisp. Also, the salad that was served haf two thin slices of cucumber and 1 cherry tomatoe sliced in half - more like a grape size tomato cut in half and lettuce. Terrible!! Lost a customer.

Great to hear live music with great food.

Besides for the brussel sprouts being really good, the shrimp were just ok. The fries and greenbeans were both flavorless and soggy. My toddler loves fries and wouldn't even take a second bite with ketchup. Too expensive especially for lacking flavor.

It's been a long time since I've been here. Place looks great, the food is even better!!! Make it a point to come have some food and cocktails !!!

I finally got to try this place for the first time. The food was amazing, and the service was great as well. We got the boudin balls as an appetizer. They were delicious. I had the beef tips and my husband had the soft-shell crab pasta. We both loved our meals.

Just called and asked about reservations for dinner as their website states “For reservations please call us”. The female that answered the phone stated it was for larger parties and when I asked how many she could not answer the question and put me on hold and another female picked up and I repeated the question she said it was their policy to not give that information out and I then asked her name and she hung up. If this is your customer service staff, no thanks, we’ll go elsewhere.

Great fresh food anf beer. Helpful servers. Highly recommend it!

For the most part, the food was good, I really enjoyed the brussel sprout appetizer and beef tips dinner. My boys stated the crawfish cornbread was really good as well. The problem I had was with the evening manager last night (2/24/24), I did not get her name. Our server took our orders and asked each of us which salad we wanted, house or caesar, we each gave our choice. When the bill came there was a $4 charge to add a salad, I questioned it and the server stated it was for my son's meal since he ordered a "small plate" and not and "entree", the former doesn't come with a salad. She confessed that she did ask my son which salad he wanted and shared that she was new it was only day 4. She said she would talk to the manager to remove it. They were in earshot, and the manager stated that since we consumed it, we had to pay for it. And made the poor new server tell me that. I could tell she was nervous and felt bad. I told her it was OK. However, I decided to talk with the manager, as I saw her walk by. She was very matter of fact and appeared annoyed to even have to talk with me. She told me the same thing and argued the same point. She stated the server asked if we wanted to "add" a salad, I told her that is not what happened and that the server even admitted she make a mistake and asked my son which salad he wanted. The manager abruptly said, "I'll be back", or something like that, and walked away. A few minutes had passed. In that time, the server brought me my processed credit card. Later, we noticed the manager talking to the server again. At this point, we had been waiting awhile, I just signed the cc slip and was about to leave. The server returned, again I could see she was very timid and anxious, she stated the manager said she could refund the $4 to my card (they wanted my card again, as mentioned I was poised to leave). I decided to just leave. I was very frustrated and felt really bad for the server, I told her it wasn't her fault and it was the principle of the matter and that I wasn't upset with her. My reason for writing this review is, that manager does NOT know customer service, she shouldn't have argued with me, she should've returned to me herself after I spoke with her instead of sending the server, who again was brand new! The manager was very unprofessional, managers are supposed to deal with customer issues, solve problems, and not make them worse. Oh, and to top it off, the salad was horrible, 95% of it was the rib of the lettuce, barely any leafy parts, and I only ate 3 bites of mine. Roux, you need to do some manager training over there!