Roppongi

これはラーメンではない

Ordered carry out food today and my order was wrong the first time. I went back and they corrected it. Found out later they charged me 1.90 on top of my carry out order for the “sustainable” package. When I called and let them know that I wasn’t aware of the extra charge for that, the girl on the phone immediately got upset by her tone. I told her I felt like it was theft and they need to inform their customers they are getting charged extra for carry out. She kept saying “It’s ONLY %6” or “it’s ONLY 1.90” as if that was ok. She even asked me how much I tipped on a carry out order! I asked her to please stop saying ONLY because it sounds dismissive, I know it’s not you but the business policy needs to be stated. She said I was being hostile and said verbatim” Do you want your refund or not!” I told her not anymore and that I will just leave a review and then she hung up in my face. I work in the area so to be treated like this was horrible. I felt I was being very respectful and she was immediately rude and dismissive. I will be passing this interaction along to my coworkers and the other businesses around here. People need to know if you are charging them extra for carry out. It’s plastic bowls. No other restaurants I know does this. I hope the girl I was speaking with gets better customer service training, and that they start stating their policy in their business so no one else is fooled.

paper straws and boba drinks don't mix

Both of us got the miso ramen, vegan-style, with added tofu and bamboo shoots, plus the veggie gyoza. Everything was delicious and came out quickly. Would go again!

Good food and service

I’ve been coming to this restaurant for years, and the consistency changes per shift. I got to the point to only dine here when certain people worked because I knew the food was better. Now that I no longer eat pork and tried the chicken ramen for the first time. Extremely disappointed. The risk of the hit or miss is far greater than the reward.

We got the taro boba and the coconut almond boba tea. The boba was not good. Would not recommend to anyone if you are looking for authentic boba tea. This was basically milk with a pre-made powder mixed in. The boba all stuck together, too, so it didn’t come up the straw while drinking. They also have a “sustainable carry out packaging” fee for some reason, even though we only got the boba drinks.

Super friendly girl behind counter. Intimate little location. Recommend if you're looking for good ramen.

Surprisingly good ramen. Quick and polite service. I would highly recommend to others.

They are the best so sweet and great with allergies Dietary restrictions: Great with allergies