My mom and I went to the Mansfield location on March 15th, around 7:00. I love Olive Gardens shrimp scampi, and order it every time. We both ordered our entrees and I told the waitress to leave off the tomatoes. Then, we told our waitress we wanted salad with ranch. When she brought the salad, at first glance we couldn't see any ranch dressing, so we asked for some extra. When she left to go get it, I mixed the salad and realized it did have dressing, but it was Italian dressing. So when the waitress came back with what we thought was going to be RANCH, it was Italian dressing, so we asked for a whole different salad with ranch. When she came back with our salad, we couldn't tell once again there was any dressing on it, and also noticed it was loaded with banana peppers and huge chunks of red onion, and not one tomato. By this time a man who we think was the manager asked us how everything was. We told him about the salad situation, so he brought us another one with everything done correctly. After that, our entrees arrived and I immediately noticed my shrimp scampi was loaded with tomatoes, so the waitress asked if I wanted them taken off, and I told her yes, and said I specifically asked for shrimp scampi without tomatoes. I then waited forever for her to return, and meanwhile my mom completely finished her meal. When the waitress finally brought another order of shrimp scampi out, I ate a few bites and noticed an awful taste like never before, like my meal had been tampered with..like with some kind of cleaner or something. I asked my mom to taste of it to see if I was imagining things, and nope!..I wasn't imagining, she 100% agreed that it tasted like some sort of cleaner or chemicals. I was so over the whole bad experience with the horrible service from the get go, and told the waitress that I didn't want to be charged for my shrimp scampi and why. She said okay, and asked if I wanted to order something else, so I decided to just order an appetizer. It came, and I was happy with how it tasted, but by this time my mom and I had been there forever because of the fiasco with my meal and the salad mess up. Anyway, it was bad enough that I believe my meal had been messed with, but when I got the ticket, I was actually charged $4.95 for the salad! I was shocked after the bad service that I would be charged extra for the salad. The manager said it was because when I RE- ordered something, it was an appetizer, and that salads only come free of charge with entrees First, I should've known better than to return my entree, for fear of it being messed with..which I truly believe happened by the way it tasted, and second..I will never again go to the Mansfield Olive Garden. I will stick with the Burleson location from now on. Such a disappointment for the amount of money spent for dinner.
It's fun to meet friends for a soup, salad, breadstick lunch. We were just saying OG Mansfield has had some GREAT servers the last several times we've gone!