Been coming to this location for years since I live right by it. This McDonald’s is one of the worst McDonalds I have ever been to. There is absolutely NO customer service. No “Hello!” “How may I help you?” “We’ll be right with you!” or “Have a good day!”. Just “Will you be using your mobile app?” followed by a “What do you want?” Then they literally just make you wait at the window for 20 minutes with not a word until they just hand you the food and shut the window. If you drive maybe 30 seconds in the same shopping center and go to Chick-fil-a they blow this Macdonald’s out of the water in every aspect. How about focusing on making sure your associates say hello and are polite/respectful to your customers instead of focusing on them asking if you’re using an app?
If you're the owner of this McDonald's, carry your behind over to Chick-fil-A and take some notes! Ssssooooo Sssssssslllllllloooooooooowwwwwww...... good grief!!! And the time it took them to make me a Double Quarter Pounder and a 6-piece nugget with drink I could have gone to a sit-down restaurant eat an appetizer main course and desert......
Customer service was fine. The food on the other hand seemed as tho it was cooked earlier and to re-heat they dropped it in the grease burned the chicken and the toasted bun. Absolutely horrible taste. I won't be returning to the McDonald's at Virginia center.
It was very dirty food was cold staff was rude