McAlister's Deli

Whereas the food is always great and employees generally pleasant, they seem under staffed. As a franchise, their app rarely works. You can't even call and order at this location. I'm not sure if that has been implemented everywhere or just Ruston. It seems to be a hopping little place so I'm a bit surprised they haven't poured more into it. Rating is no reflection of Ruston staff or food. I appreciate their work and kindness.

The staff are slow, lazy, and could care less. Ordered 2 cups of soup and it took over a half hour with only 3 customers in the restaurant. Inquired when it would be ready and was given some excuse about it being frozen. Because of the attitude I asked for a refund and was told the "manager" did not know how to do one and I'd have to come back tomorrow. After I persisted, she then got an actual manager on her cell phone to walk her through the steps and I was told it would be 7-8 business days before the refund would be received. *** this could've been avoided had they mentioned it may take longer than usual to receive our order ***The "manager" also coughed on her hand as she went into kitchen to make sandwiches, .

Excellent as always. Love McAlister’s

It’s just gotten to be too much $ for what it is - this was $22. For takeout food. The lettuce had seen better days. The soup was in the smallest container. The restaurant was chaotic. They put my food on the shelf even though I was standing there waiting - and ordered in person.

Slowest place. People standing around just looking at customers but not helping. 20 mins to make a 2 min sandwich. Absolutely the worst

Friendly staff, from the kitchen staff, front staff etc!! Restroom and restaurant was very clean!! I will definitely come back to this location!!!

The restaurant needed a little TLC but overall, not terrible. The employee that took the order seemed like she didn't like her job, but the young man who brought my food was very friendly and asked if I needed anything else. The food, itself, was really good. I had a grilled chicken salad with honey mustard dressing. LOVE the lemonade!!

We tried to go in for dinner. There was no one at the counter and no one appeared to be in the back. Waited several minutes and no one came up. We left along the people behind us. Horrible experience. Won’t be back.