Gloria Jean's Coffees Yorktown Shopping Center (varying hours of operation)

Ordered a $10 Caramel Blast, but received a Cookies and Cream. Went to tell them and they said no, I was wrong. I did a Google image search to show them and still no, the customer was wrong. Terrible service, new management or owners. Cannot recommend this place. Avoid. No Caramel.

this place used to be great. I'm assuming they're under new ownership now. i ordered a large Winter Wonderland flavored iced coffee, charged $11 for a Chiller and received a Carmel iced coffee.

First time in and omg the employee was so nice! The banana bread is delicious!!!! And coffee tastes so goood!!!!!

Today I ordered small coffee. Instead it worker gave me medium. When I asked change for small he charged my card again.

absolutely horrible. i don’t know what they did to this place. nothing is ever right!!! bring back the old crew!!!

Managers are so rude but the employees are so nice and I’m pretty sure some of the bakery items are expired.

Nit is the best worker and you can tell he is the manager. He deserves a raise. Promotes loyalty and values regular customers!!!! I will definitely be coming again!

Always love coming to this Coffee spot when visiting the Yorktown Mall! ❤️

There was only one person helping the whole store. Service was super slow. If you are a coffee shop, people want to be able get their coffee and leave. Terrible experience and wasted time here.