El Paso Mexican Grill

UPDATE: Went in to eat yesterday... about 1/4 way thru the meal I found what looked like a price tag/ barcode in my food! Ummmm....DISCUSTING! The server acted like it was no big deal.. wanted to know if I wanted it remade... ummm.. no... at that point I had lost my appetite and felt nauseated.. He took my meal off the ticket and acted like he did me a favor! Been eating here for years, but after this, I will never go back!

Great food quality and service. We sat on the patio since weather was great. There were a couple of smokers who thankfully left shortly after we were seated. We had 3 adults and 2 kids. I ordered the whole fish, which got a great reaction from the kids. Will go back.

After we got our food our waitress disappeared. She never came back to check on us, bring us refills, bring us a box for leftovers, or even bring our bill. I had to hunt another wait staff down to get a box & our bill. We told the greeter about this on the way out. She said hesitantly that our waitress had to leave. They did not even attempt to have another wait staff cover our table. This is extremely poor service.

It's pretty pathetic when you have one of your employees leave a review to try and counter what a recent 1 star review highlights... that being said. I was with the party of 50+ and was one of the many that left after being served water and never getting to put in an order for food. The wait staff was sub par at best, and they already had the attitude that they didn't care if our party was there or not.

Great food and service. Great managerial help with billing and gift card issues. However I am unpleased with 1 item. 2x I got their shrimp tacos. Menu says it comes with a house salad and choice of rice/soup. 1st time - no salad. Waitress said it was actually the taco garnish of shredded lettuce, cheese and pico de gallo. Manager said no. Its a SALAD. 2nd time I discuss this with my new server. He said the chefs consider the salad as the taco garnishing and not separate item. I insisted that I get the salad as well since in the menu. The salad I get is shredded lettuce, cheese, diced tomatoes and dressing. When tacos come, no garnishing so I had to ask for that. That was a poor excuse for a house salad and the chefs need to do whats on the menu.

All the waiters especially the bartenders (SHOUTOUT to Aurora and Belen). It’s always busy when we’re here and the staff handles themselves excellently. Even when they have big parties they always go out of their way to help the customer. I could never have a party of over 30+ but the way I saw Raul and the other older guy handle them, WOW!! I’ve been coming for 5 years, best place hands down.

Best salsa by far! Food Quality is the best of any Mexican Restaurant we have eaten. Priced based on Food Quality. Others places we have tried are either average prices with average food quality or so so quality with low prices.

Had a party of 50 tonight. Restaurant knew that we were coming months in advance after about 45 mins half of our party left to go eat somewhere else as no food orders were taken. When I asked to speak to the manager the waiter told me he was walking around the restaurant and it was my job to track him down. Safe to say I will steer clear of planning another event here and will also take my business elsewhere.