Cold Stone Creamery

Husband ordered a pint that was HALF filled, I don’t know about cold stone but when I worked at Ben and Jerry’s I JAMPACKED our pints, so maybe do better?

The dude who mixed my ice cream did a real poor job of it.

Exceptional service last night. The staff was very kind and welcoming!

Nice people great shakes on a hot day definitely will come back

My husband got my birthday cake from here this past weekend and OMG. It was literally the best birthday cake I have ever had in my 34 years of living. According to everyone else, they may have terrible customer service... but those mf know how to make a damn delicious cake!

I arrived at the shop at 8:30 and there was a line, finally got to the counter to order it was 8:57 and they told us they wouldn’t be putting any toppings in our ice cream, because they close at 9.. and was not 9 yet, any other company serves the people that are already in the building. You can’t just not fully serve people that were in there well before closing what the company provides and is branded for. They could’ve given us a warning before I stood in line for a half hour for ice cream. It wasn’t even 9 yet and they wouldn’t put toppings in. Who goes to cold stone to just get plain ice cream. The team should’ve communicated ahead of time before I was at the counter. The staff just didn’t want to work and wanted to be done. There were four employees but only two were taking orders?? Apparently getting napkins off of tables is more important than getting orders out making money. There were at least 15 people behind us as well. Absolutely ridiculous. Worst cold stone location.

Lazy employees

Last time I went, I ordered pick up, and they didn't put a lid on my ice cream. Just put it in a bowl, and put that bowl in a bag. Also, don't expect to be greeted when you walk in.

I was a little weirded out that they did not wear gloves while handling the ice cream but I guess they never actually touched the ice cream with their bare hands since they had the scopes. It didn’t seem like they had a manager on duty and every worker except the cashier seemed very hostile.