Cold Stone Creamery

Got there at 9:28 when they close at 10 the door was locked but customers were inside. Me and about 8 other people were at the door trying to get their attention as we thought someone accidentally locked the door. The black guy (I think was a guy) kept looking at us then looking away like he didn’t see us. RUDE. Then a white girl came to the door opened it and said we’re closed! And shut the door on us. We said it ain’t 10 yet!! She came and said the ice cream machine was down even though there were tons of trays with full ice cream with 6 people in line inside the store to get some!!! I stayed in the lot and another white woman said she worked at a cold stone before and that the lady wasn’t making sense. She went back in and talked to the white girl that slammed the door on us. They served her and she came back out and told us the girl kept changing her story. First it was the ice cream machine then it was the cooler to keep the ice cream pans cold. First the owner told her not to serve customers but then told the lady they can serve some it’s just going to be a little melted. The lady said she asked to get the info to contact the owner but she refused. Then when she said why didn’t you tell us that you could serve us some stuff cuz we asked if we could get other stuff than ice cream when she slammed it in our face she said “I ain’t gonna argue wit you” seems like she got caught up and mixed up her stories maybe they just wanted to close early and go home I don’t know I just know the lady was waiting a bit before the girl behind the counter even helped her. This was my spot but nah that wasn’t cool! I told my people what happened and decided we will go elsewhere. Plus they might be racist as all of us waiting at the door were not white but they served the white lady that went back in. Who I might add said she would not be returning after that fiasco. You would think if your ice cream is about to melt you would want to sell it or just stick it in the back freezer and get what is needed until the front cooler is fixed. If the owner directed them to close that was a loss of a ton of money.

Hair in our ice cream and when I told the employees they just looked at each other and not even a word of apology.

Service was professional and friendly

Great milkshakes and ice cream but sometimes has long waits.

Stopped at a different location 30 mins before they closed that wouldn't serve us. Drove over to this location on Highwoods Blvd and got there 10 mins before they closed and they served us well!! Thank you Highwoods Blvd location for serving us and not turning us away! Yaw are great!

Horrible customer service and there was fudge all over counter in front of register.

We walked in and was immediately hit by the pleasant smell of cookies and cream. The service on the front walked us through and everyone ordered a small order of his or her selected choice. For in-house made to order ice cream. This was pretty good! For $5-$8 person. It may be a bit pricey, but it's worth it in my opinion. You're paying for dine-in and labor. They cook it on the cold tabletop to make your order. It was definitely an enjoyable visit. Down below are some pics which I hope you readers find helpful :)

My family and I were just at this Cold Stone Creamery on Highland Blvd. The girl wearing a different color shirt from the other staff was rude, raising her voice stating “you are wasting our gummy bears.” The order said “a small chocolate ice cream cup for my 5yr-old with toppings on the side.” They placed the toppings in the ice cream which I requested to be removed and get his gummy bears on the side. You would have thought that we asked for her arm or leg. We said it’s not our fault that the order was wrong(do not put the gummy bears in the ice cream). She was charged up yelling at us for 5 pieces of gummy bears that she has to throw away; meanwhile our order was close to $30. She refused to give her name; but I know she is the manager. While I cannot help her with the attitude, I have a picture of her with her Dirty nail extensions and NO gloves, uncovered hair flying everywhere-which is highly unsanitary. I hope cold stone creamery and the franchises of this Location is watching their negative reviews of this place. ***Put your gloves on and wrap that hair. If you don’t like your job leave.

Always WONDEFUL atmosphere and quality ice cream