Bai Tong Thai Restaurant

I don't understand service people! Rudeness=NEVER coming back. The food and the drinks were absolutely wonderful and I wish I could give five stars... But this rating clearly has to do with the customer service we received from the manager Marie We went with some friends last night for dinner to have a great evening. Our friends have a little four-year-old boy. We were seated at a great table that had tons of pillows, and my friends were actually sitting on the side with the cushion. Now let me first go on to say, four year-old have energy, they laugh, sometimes they rambunctious! with my friends little boy did have lotta energy, but he also had his iPad. Our server was absolutely wonderful. Took our drink and appetizer and we were sitting there laughing having fun with our friends. Our friends four year old decided that he actually wanted to go to the table and walks on the cushions over to that other table and sit with the pillows. The Marie went over and SCOLDED my friends four year old, and here's where I have the big problem... She had also said that she felt a little boy shoes were dirty and didn't want them dirty up the cushions. First of all if she had a problem, she needed to talk TO THE PARENTS not the four year old... That was not her place and had that been my child. I would've had words with her!! My friends pulled the little boy back and then we heard Marie say to a server "please clean the cushion from his shoes". . my friends little boys shoes were not dirty and made no mark on cushion... So that was strike number 1. We were sitting at our table eating our appetizers and drinking our drinks and Marie came over and said to us are " are you guys done with this table? We need the table". . We all looked at her & my friends wife said "what are you talking about". . I looked at her I said " ma'am we've been here 30 minutes and we haven't even had our dinner.". She looked dumbfounded and said " oh you haven't had your dinner... ??? ". She walks away and then comes back and says " oh I'm so sorry. I mistook you with another table". By then my fiancé was done and turned to me and said "we are never coming here again because of the service we just received from her". Marie then came over to us later and said " I want to apologize. I didn't mean to offend you... ". Her tone did not sound sincere. and at one point my fiancé just said "thank you we're good... ". He didn't accept her apology he felt it was half ass and fake. we paid the bill and left after about an hour and a half there. We actually wanted to stay a little bit longer and we're planning on ordering dessert, but in no way where we going to give more money to that business. MARIE you need to do better. If you want to learn how to be a great manager and a server you need to go to Dukes in Bellevue and talk to Wendy, she is absolutely incredible and she knows the right way to take care of customers, so they will come back and patronize your establishment again! At this point, we have absolutely no future plans are returning to Bai Tong... Tons of other great Thai restaurants that we can givr our money to.

Definitely a go-to for casual Thai food. They're dishes are slightly on the pricey side compared to most Thai restaurants in that they're served in smaller portions. However their flavors are good and very consistent. Their service is also very good. The Highlands location gets pretty busy so for groups I would definitely call ahead, but often I'll just get take out or eat at the bar and their very attentive, if a bit disorganized at times. It's a great weekday/weekend option.

Yellow curry was delicious.

Food is tasty and enjoy eating there. Service is great, food comes quickly. But it is a little pricey compared to other Thai places my girlfriend go to.

Food was good but big long hair in my to go curry! Gross!

I've been to this location many times, so I've gotten a chance to try a lot of things on the menu - especially the noodles. I've had the Pad Thai, Pad See Ew, and Pad Khi Mao each several times. My favorite of those is the one I got this time - the Pad Khi Mao I've found that this place does Pad Khi Mao very well. The combination of the sweet sauce and soy sauce works really well to coat all of the noodles and impart that flavor to all of them I asked for extra tofu, and they certainly gave a lot of it with my order. This type of fried tofu is more shallow-fried than deep-fried, as there's no batter on the outside and it's cooked with light amounts of oil instead, but I did think it was pretty soft for the most part - even though I prefer the type with the brown exterior rather than the white one The egg is a fantastic addition to this dish, and it's present throughout. I thought the vegetables were also great in here as well. My favorite part every time I get the Pad Khi Mao here is the wide rice noodle. It's just the perfect texture - it functions as many pieces of a thin blanket that tastes good both on its own and as a vessel to convey either the egg or tofu. The noodle just feels so smooth and goes down so easily with each bite What disappointed me this time, compared to other times, though, was the spice level. I asked for four stars, which should be pretty spicy. However, what I got resembled a one or two star spice level. There was just absolutely no spice at all in here. I'm not sure what happened here, because in the past I've asked for four stars and it's been a lot better. I guess they're just inconsistent I also got the Bangkok Soda this time - it was fine, not much to say about that For the price of around $20, the portion size is pretty decent, and one plate of noodles is more than enough for a person Overall, I found this to still be pretty good, and definitely will come back here, although I've had much better in the past. 8.25/10

Decent place for thai food in east side.

The food is very messy, the noodles came all dented and the chicken was very little, the glass of water was still dirty inside. The Nibbana Thai in Bellueve is better!!!! The food in this place is very poorly made.

This was only place that has short wait for Saturday night. Not in the picture, pad Thai was sweet and flavor was off. I cannot point out what is off about the sauce. Penang chicken look like red curry, not red curry, different ingredients in red curry. Steak entree, visual looked good, needs more flavors, it needed spicy Thai sauce. The meat was cook medium well, we used butter knife trying to cut meat into smaller piece. The meat did not cut like a butter. We also ordered Tom yum, it was on the sweet side, should be more sour. The satay and fish cake were good. Those are the only two dishes that we enjoyed. The service was okay. I ate here before and the foods were better.

We ordered drunken noodles, yellow curry fried rice and grilled beef. The taste was ok, a little over on the sauce on all dishes. Grilled beef is ok.

Reliable place to go and dine with clean cutlery and utensils, attentive and courteous staff. I've been here for a full lunch and also for just my evening tea and no matter my appetite, they've served me well. They serve a wide range of tea options and give great attention to keeping the beverage hot and flavorful.

Okay place to eat.

Never taking family or guests here again. Probably worst service I have experienced. Disgusting! I would go to Redmond location or other good Thai restaurants in Issaquah.

It used to be our reliable place to go to for a quick dinner option, but we might need to explore other options, which there are plenty in Issaquah. We took our family for a dinner before we could have a small birthday celebration at home. Horrid and quite aggressive customer service experience. When we got to the place we felt completely unwelcomed, whatever we ordered for drinks, they were not available, missed a few items from our order, no follow up with us whatsoever (so we couldn't even tell the food was missing), brought the bill (with the items that we never received of course) and basically pushed us out still hungry, surely we didn't feel staying anyways. Food was good, as always.