Bad Daddy's Burger Bar

I placed my order through the Bad Daddy website, ordering the badass burger which features buttermilk fried bacon. Since Feb 2023 I have traveled to Fayetteville 4-5 times on vacation and I have given Bad Daddy Burger my business every time. I might not be a weekly customer but that's only because I am not from the area. I look forward to the Badass burger as soon as I know I'm visiting the area. When I placed my order and got back to my hotel to realize there was no buttermilk fried bacon on my sandwich I was devastated. I understand mistakes happen but I was not going to accept this loss. I called the restaurant to request a refund for my meal since the core ingredient of what I ordered was missing from my order. The manager immediately met me with hostility once I explained the situation and told me she would remove the cost of the missing bacon from my order but that was all. I explained to her I would have never ordered the meal without the bacon, asked her why wasn't the bacon on my sandwich, and reminded her that she is in the customer service industry and has an obligation to make it right. She begrudgingly and rudely told me she would refund my meal and it would process back to my card in 3-5 business days. She never expressed her apologies or condolences, she was so bitter and calloused in her tone, practically hanging up on me. If this is how a manager handles an issue, I can't trust this restaurant with my money. Guess I finally have an excuse to try the other restaurants in the area. Update: It's been 7 business days and the money has not been refunded. It's bad enough that my order was missing ingredients and that the manager I spoke to was rude and lacking customer service acumen, but she lied to me and I feel so deceived by this business. She stated to me that my meal would be refunded in 3-5 business days and to not have received the refund for my meal after 7 days shows me that she said whatever to end the initial conversation and had absolutely no intention of doing as she said. Even though my initial experience with this manager was so negative I still can't get over the fact she lied to me about my refund. If she didn't have any intention of processing my request after their error, she should have never said that she was going to. This manager is failing this business, her hostility and lies have made me feel extremely devalued as a customer and my interaction with her alone has destroyed my faith in this location.

The food was so bad...which was disappointing since I used to love coming here years ago. The shakes were terrible; so bland and basic even though I got a "specialty" flavor; it wasn't worth $5.99. The floors were sticky everywhere (literally!), I felt so gross in there. The bathrooms were a mess. Service was okay, though. And we didn't go at a busy time, either. We went post-lunch rush on a weekday with only one other table in the restaurant. 1.5 star, but rounding down cause of the food. Nauseating.

The restaurant was super clean, inviting, and lively. Our waitress was spot on with customer service! The food was fresh, hot, and cooked perfectly!

Food was ok, not as good as expected. Restaurant was busy and waited 15 minutes to get my order taken. Liked the burger but the buttermilk fried bacon wasn’t good.