Auntie Anne's

I placed an order on the app on 1/1/24 to be picked up. They said a certain time I should arrive, I did that to find out they hadn’t even started. The mall was dead and not a single person had come to them while I waited my 20 minutes for my order. At the end she told me that they were out of something, offered me some other options but I just requested a refund. Manager came out to process my refund, handed me the receipt. So I thought that’s it, I don’t have to worry. Wow was I mistaken! Today is Jan 28 and yet have I gotten my refund. Back around mid month I contacted corporate and they said that the store was the only one that can do refund. So the manager called me and said I am going send you a gift card and certificate for a free pretzel for delays and the inconvenience. So I guess they are trying to make it right and again but yet again I was mistaken. Got my things she had promised but stupid me didn’t ask if they would be expired. Date stamp on the envelope was Jan 19, 2024. So the one expired Jan 14, 2024 and brought it their attention and was told repeatedly that I would be able use it so I gave it a try and after a couple days of trying, I sent a message to the manager with screenshots of it not working. Her response was absolutely horrible customer service considering that I had been patient and was nice to this point. She said I have done the best that I can do and it’s no longer in my hands. WHAT??? Sending expired certificate is the best you can do? She lied to me about taking care of that when I approached her about it when I received it. Now I can’t even take what she says because obviously she doesn’t do it. I replied back asking her why she said that she would make it right if it wasn’t to work and now pretty much saying SOL. Ignoring me now and didn’t provide me any information on who I should contact if it’s “out of her hands”. This is not customer service at all and clearly a store manager should have training on this too. Shame on you for your actions which resulted of no refund and knowingly sending out expired certificates for my inconvenience but now you pretty much made it clear that customer and your customer financial is not important and care less. I wish I could give you 0 stars! Update 1/30/24: I have asked the store manager to see if they were going to give me a good and not expired certificate (like promised), and it’s been crickets for two days now. This location is a franchise owned by V & J Holding Companies, Inc based in Milwaukee, Wisconsin. Let’s just say the Director of Operations for them is absolutely waste of time and energy speaking to him. He just kept doing copy and paste the same message over and over again until I called him out on it and once I proved that he was wrong about accusing me that I let the certificate expire, he won’t even answer me because I am assuming that his pride is getting in the way and that he was wrong. You can read all about it on their Google review, if I was Valerie Daniels-Carter (CEO), I would be very disappointed on how the management team has handled this matter. Also, I do want to say that I finally got my refund yesterday, not from the company doing it, it was because I did file dispute charges on them and Visa favored on my behalf and that is why I got my refund. It was clearly not Auntie Anne’s or V & J Holding Companies, Inc doing the right thing. This company has lied to me and I will never give them a penny of my money again. If you want true service and better food, visit the new Auntie Anne’s in Burnsville, even convenient with a drive thru. No have to go into a mall and they are not owned by V & J. They know what customer service is there, not this Eden Prairie location.

My recent visit to Auntie Anne's left much to be desired. From the moment I walked in, the ambiance felt lackluster, lacking the inviting aroma that one would expect from a place known for its freshly baked pretzels. The first letdown was the quality of the pretzels themselves. Instead of the soft, doughy goodness I anticipated, what I received were dry, overcooked twists that resembled more of a stale cracker than the indulgent treat I had in mind. It was as if the entire batch had been left in the oven just a tad too long, resulting in a disappointing texture and an absence of that delightful chewiness. The limited menu options didn't help salvage the experience. It felt like a missed opportunity to explore various flavor profiles or innovative combinations. The lack of creativity in the offerings left me questioning why I chose Auntie Anne's in the first place when there are numerous other pretzel vendors that go above and beyond in terms of variety and quality. Adding to the overall dissatisfaction was the disinterested demeanor of the staff. From the cashier to the person manning the pretzel station, there was a palpable lack of enthusiasm for their craft. It felt as though they were merely going through the motions, resulting in a service experience that was far from welcoming. The seating area, typically a place to savor your snack, wasn't much better. Uncomfortable chairs and lackluster decor contributed to an overall uninspiring atmosphere, making it difficult to enjoy even if the pretzels had been up to par. In conclusion, Auntie Anne's fell short of expectations on multiple fronts – from the lackluster pretzels to the uninspiring menu and disinterested service. For a satisfying pretzel experience, I'd recommend exploring other options that prioritize both quality and customer satisfaction.

Take my piece of advice, AVOID this establishment at all cost. Horrible customer service and take your hard earned money somewhere where they actually appreciate you. They lie and again TURN AWAY AND RUN….you will thank me later

Never open.

Closed during posted open hours.

Edit: back open now but closes at 5:00. Closed until further notice, it was a good spot

My daughter went between 11am and 12noon. Lady was sleep on counter. My daughter asked if she could get some cinnamon nuggets and the lady said you can only get what’s in the case. Are you only selling what’s in the case from 11-5pm? No freshly made nuggets or pretzels until the next day? What ever is made when you open is it? Then put signs up stating that. Not very good customer service at all. Will not be back

We got the cinnamon and sugar pretzel cup and a blue raspberry lemonade. The lemonade was great but the pretzels tasted like chemicals really bad. I am not sure why but it was aweful. The lemonade was really good though!

Came on a week night 4-6-22. Walked up at 6:20pm only to see 2 pretzel dogs made. Asked about her having any pretzels in the oven she replied no. We then continued to see 6 costumers walk up after us all turned away empty handed. Worker on her phone instead of making pretzels…..why even stay open if you have no food?!? Management do you know that your employees are running this store this way?!