First impressions are lasting impressions! I went to Alexi's Grill for lunch & since it was cold outside, I requested to sit by the window to get some sunshine; however, the hostess rudely said that those tables were for parties of 3 or more. I noted that restaurant was empty to which she snidely replied "it may fill up at any time, you never know" - wow! Yet less than 15 minutes later, she seated a party of 2 at the same table I requested. I didn't say anything about it because I knew from the hostess' arrogant attitude that I wouldn't be coming back. In regard to Alexi's food - the soup was a flat, boring vegetable soup. The chicken was way too salty and the vegetables were overcooked. Didn't bother to eat the rice. Arrogance is never acceptable but if you are going to be arrogant, at least your food better be James Beard Award or Michelin star quality - the food at Alexi's is average at best, to below average. In conclusion, I won't be back - which is too bad considering I live close by & love to support local businesses. Alexi's has been open for a while, according to their website, and because they are feel "established", it's apparent that they think they're untouchable AND no longer feel a need to be responsive to customers - which are classic symptoms of the "Success Syndrome", as defined by Dan Scoggin, former president of TGI Friday’s, who explains how businesses like Sears, etc. also thought (like Alexi's) that they were "too established" to fail - until what, they failed! Alexi's isn't exactly packed so they better get an attitude adjustment really quick or they will soon find themselves out of business due to arrogance bred by the Success Syndrome.
We just swung by for a cocktail and since the bar was full, the manager Tina was so great and got us a couple espresso martinis at a table. She was checking in on everyone and made us feel so welcome after we were asked to leave (because they needed our table for another reservation) at the place we had just had dinner. We all agreed that this level of hospitality is amazing and we’re planning on coming here for dinner next time we go out! Thank you Tina!