Xiao Chi Jie

TLTR: Poor business management and ethics This review is solely based on their online ordering/execution/fulfillment, or the lack of. Recently they launched their limited time Pho flavored dumplings. I ordered a bag for about $45 and to save the shipping costs, I opted for self pick-up at their Bellevue location. I never received an order confirmation email. That was already a bad sign. I contacted them through the chatting feature and the chatting agent said my order was successful and that it is ready for pick-up at Bellevue. I didn't have time to go right away. I paid for the order, so I wasn't too worried. (There is no disclaimer on their website about pickup time frames.) About a week later, I called the Bellevue store to make sure my order was still there. The gal on the phone said my order was there and WILL BE AVAILABLE till I get there. I told her I will be there in a few days. I finally make my way there to get my order and the employee said "Your order is not here. We are out of the pho dumplings." She couldn't explain clearly what had happened, but basically my paid goods were sold to another customer without me getting notified first of my order getting canceled/refunded. Feeling frustrated, I called customer service. The lady was quite cheerful and kept apologizing for the "mishap", but also couldn't provide a solid explanation on why my purchased goods were sold to someone else without my prior acknowledgement. This is not how you do business!! She gave me a refund, but I wasted my time going there only to find out my paid goods were sold to someone else.

There’s only two restaurants in the court - XCJ and a poke place. I placed my order on the iPads in front and waited. The pan fried pork buns were good, crispy, and very juicy however the meat was rubbery. The sweet and savory noodle (zha Jiang mian) was way too sweet and the veggies were very soft - I would not recommend this dish.

Very delicious (juicy) but a little bit pricy. Also the cabbage is nice

1. Salty - both jianbin and noodles were overpowered by saltiness. We selected extra spicy option for the jianbin and the result was a jianbin that was smothered by a chilli oil similar to laoganma (a popular Chinese chilli oil brand) - see picture of oil residue in tin foil. The dandan noodle on the other hand was unconventionally not spicy and seemed to contain too much salt or soy sauce. 2. Portion size - specifically for the dandan noodle. Definitely not worth the $12! 3. Value - in spite of increased cost of living, neither the flavour nor the amount of food justified the high price for me. Overall the fried buns were the best out of the food we ordered since the soup dumplings were mediocre at best. It would be a stretch for me to recommend this establishment; especially if you were travelling from far away as you may leave disappointed.

Food alright nothing special. Portion sizes are sad though especially for them noodles. Def not a cheap lunch unless you on a diet and ordering light helps your goals.