Wingstop

My advice will be Don’t order online. I ordered online and paid online as well. Page said it will be ready in 16-21min. Showed up after 25min because I didn’t want to wait in store. I walked in and said ‘I am here to pick up.’ Girl staff didn’t respond and kept on helping other customers. I thought she is busy so I didn’t mind waiting. She helped others and didn’t even hurry to help me so I said I am here for pick up. Then she brought a receipt and asked me to show her id and credit card. I showed her and she told me it will be ready as soon as possible. I didn’t know what it means. Then she started to make the order then. It seems like she has zero effort to hurry for the order or explain why my order was not made in ahead. It is open kitchen so you can see. But even if my order was super delayed, they are not in hurry just take their time and doing other chores which is so clear that is not part of my order. Absolutely no customer service is expected here and I would not come here again. Just read all the bad reviews here now. If I saw the reviews in ahead, I would have not placed an order here.

I placed my order online for pickup at 9:15pm and I ordered 2 hours prior, I arrived at the store at 9:45pm and my order was not ready! Then I still had to wait another 15 mins for wings, very unacceptable!

They didn't even toss the wings in the sauces to cover them all. Just poured a little sauce over half of them.

Who eve is then owner for this location. Your members are trash, unsanitary, smoked out, and have sense in taking processing and dealing with people. Your online order policy makes no sense. The order comes tru. Email says 15/20 min. You wait that get to pick up the order they can’t find it. Then they print it. Then they say can I see ID for order I say it’s under wife’s and j don’t have her id . Order was already pos for. Confined online. No call asking to bring id when picking up THEN THEY CAN START THE ORDER, this is after you wait the estimate time given online. Afffter they tell you they can’t find your order, then they won’t make it till u show I’D for a PAID ONLINE ORDER. I would love the ask the owner if this location for an email contact. I asked the pretty unclean “manager” on duty and he said he can’t. I asked for a redound of my order and I was told to never come back. I’ll be contacting corporate and ask about the online order procedures and if what you guys are doing is ok with them. Hope to hear back from y’all The receipts memos …. PAID AFTER I ASKED FOR MY ORDER AND WAS TOLD IT CANT BE FOUND BY JAZMIN. Memo - ASAP - ASAP.

I was there with my cousin & saw staff member being extremely rude to some kids this is not ok there was no management to step in & see exactly what his staff member was doing, then the mother of the kids came staff was ignoring her. Manager arrived not knowing exactly what was going on & proceeded to be rude to the mother that arrived yelling at her. How is this man is management he should know what was happening prior to him arriving. No wonder why this location has 3 stars

The employees like to harass minors by calling them nasty curse words unprovoked. The “district manager” condone’s their employees behaviors and does not correct their employees behavior and actions, instead he talks down to customers to defend the employees without knowing what the situation at hand is. No consequences were given to the employee in question nor was there any action to reassure us as customers that this will not happen again going forward. I do not recommend anyone going to this location, they are unprofessional, negligent, and careless toward customers. Alleged names: (Martin - manager & Rebecca - employee)

worst management horrible customer service disappointing disrespectful