Wendy's

Staff was weird

This was the worst wendys I had ever been too. A simple request to modify my order was met with hostility and attitude from the drive thru worker. I asked to speak the manager and she was worst. I can not say for a fact but she seemed under the influence of something. After being disregarded and then yelled at she refused to give me the regional manager number or complaint number while also refusing to give her name.

Sunday, February 18th, 2024 ~11:10 am. Fam and I went in and placed a dine-in order. My daughter ordered a chicken sandwich, no tomatoes. She was asked if she wanted that to be a single, double or triple. It was a chicken sandwich, not a hamburger. They don't offer chicken sandwiches in singles, doubles or triples. Recall I said she indicated NO TOMATO? It had tomato on it. Mine was a #9 meal (ghost pepper chicken) with LARGE fries. Fries were medium NOT large. I even made eye contact with the person at the register to make sure they understood LARGE. Didn't work. Over ¾ of the drink selections at the multi-function machine were OUT of service. (maybe instead of stepping outside to smoke a cigarette every 5-8 minutes, you could do your job? Speaking of cigarette smoking. If you MUST go smoke, do it more than 2 feet from the main entrance to the restaurant. I don't care to smell the by-product of you killing yourself. Got to the table...dirty. Chose another table. My #9, ghost pepper chicken sandwich was a complete and utter MESS when it was unwrapped. Ghost pepper sauce was ALL over the inside of the wrapper, hence all over the OUTSIDE of the bun. You literally needed a bib to keep from getting it all over your clothes. C'mon people, take the time to do your job right. If you don't you might as well find something less impactful for your employ. It's been a while since I'd been to this location. Looks like it's going to be quite some time before I go back. Sad

Quick

I experienced a profoundly disappointing meal from this Wendy's location, marking yet another letdown. Despite receiving an accurate order, the quality of the food was deplorably poor. Here's a detailed account of our experience: Hamburgers for My Wife: The two hamburgers intended for my wife were unsatisfactory. They arrived cold, indicating they were not freshly made. The patties had lost their juiciness, becoming dry and tough, and the buns were soggy, suggesting they had been sitting out for too long. This severely impacted the overall taste and enjoyment of the meal. Fries for My Wife: Accompanying her hamburgers, the medium fries were a disappointment as well. They were excessively greasy, indicating they had absorbed too much oil during frying. The color was an unappetizing dark brown, and their texture was far from the expected crispiness, leaning towards overly soft and limp. Dave's Double for Myself: My own experience mirrored my wife's in terms of dissatisfaction. The Dave's Double I ordered was equally disappointing. The burger was soggy, which detracted from the experience of enjoying what should have been a juicy, flavorful double patty burger. Furthermore, it was missing key ingredients - onions, pickles, and tomatoes - stripping away the fresh, crunchy contrast these elements are supposed to provide. My Fries: The medium fries I ordered for myself were no exception to the subpar quality. They were greasy, suggesting an improper frying technique, and burnt, which left a bitter aftertaste. The lack of proper golden crispiness and the overpowering taste of overcooked potatoes made them inedible. In summary, the meal we received from Wendy's fell significantly short of expectations. The issues with temperature, freshness, and preparation of both the burgers and fries led to an overall disappointing dining experience. It is disheartening to encounter such a decline in quality, and I hope this feedback prompts an immediate review and improvement in food standards at this location.