Wendy's

I’m pretty sure they upsize your order here on purpose if they’re able to. Like if you get a Dave’s double, they’ll charge you a Dave triple instead.

I could not even rate this place with 1 star for any of the categories, but I had to hit at least one star to post. This place needs to be reported to the The Virginia Dept. of Health and I am just getting started. This establishment has the worst workers I have EVER encountered at a fast food joint. Apparently this location at 5050 Chesterfield Rd. seems to be a franchised opportunity for some folks who care more about lining their pockets than they do about customer service or cleanliness. They are either a family or friends who decided to make a move with this, but have no idea how to treat their customers. They do not adhere to following anything that a regular Wendy's would like honoring free burgers, Veterans Day etc., trust me, I know. The folks that run this location are merely either trying to survive this deal that got themselves into or just plain greedy for the greenbacks. They are very rude, disrespectful, and care nothing about having you waiting for long periods of time when you go inside to get service. Do yourself a favor and never go inside, it is disgusting, filthy, and disorderly. The food is not up to par. They slap your stuff together with no creative passion, love or desire to please. They need to be SHUT DOWN and this in no exaggeration. Before these people took over this location, the service was decent, the inside was stocked, clean, and the environment was family friendly. Now it's just a bad drive-through, nasty vibes, bad, sad fast food experience. I am a fan of Wendy's food, but these thieves with no experience in the industry has Wendy's looking real bad right now and this is no joke. Somebody need to look into this location ASAP! I hope these people give up and find what their calling is, because running a fast food joint is not it! I will never, EVER give another dime to this location in this lifetime, these folks are not worthy of anyone's hard earned money. Also, I would like to report this location for not honoring the free Dave's single for the month of February. They looked at me like it was literally coming out of their pockets, they scanned the code on my phone and said it wasn't working. I had ordered about $12.00 worth of food and they still would not honor the free burger (very bad customer service). Freaking thieves! I should have left and went to McDonald's up the street. Then it hit me! I looked at who was working behind the counter and put 2 and 2 together and realized that this Wendy's was franchised (so I guess it was literally coming out of their pockets). Then I understood why this location was not honoring certain things that a "regular" Wendy's would honor. They think they can get away with this because they are a franchise and that is not right either. At the rate they are going and the way they choose to do business (which is not smart) they won't be in there long. It would be nice to have that location back to how it use to be, with great customer service and business minded people in operation, making it a welcoming and pleasant experience. To be able to sit down and eat-in (with fresh, hot food) or have a nice drive through experience without a lot of mess ups, instead of leaving and feeling like you just lost all around the board.

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