Waterloo Tea (Whitchurch Road)

The service is rubbish, the food took ages to arrive, we’d finished our drinks and were in the queue to order more when the food arrived. The queue took so long, I gave up, we ate our food without drinks then rejoined the queue and ordered more drinks. It’s always understaffed and far too slow. The kitchen smells from the kitchen are off putting and the noise from chairs grinding against the floor is annoying…… Poor guy behind the counter is making coffee, delivering coffee to tables, clearing tables and serving at the till on his own…… Empty tables had dirty cups and plates on them, it wasn’t busy and this isn’t unusual, woefully understaffed….it was 11:00 when we went in. I work at the hospital, this is a convenient place for the staff to go on breaks. Everybody has a story about returning to work late as a result of slow service at the Waterloo. And the prices are widely discussed too….. Restaurant pricing, but cheap cafe service…..

Beyond a doubt, my favourite place for some posh nosh in Whitchurch Road. I’m definitely a regular now, and the menu you scrumptious, the service is wonderful, and theay they treat their customers is five star, and I should know, I worked in five star hotels and the food here definitely hits a high standard every time I dine. They’re wonderful to my little doggy too, and the clientele are a mix of young families, professionals and pretty girls. You can’t really go wrong, they have a brilliant selection of coffees and teas, they know exactly what they’re serving to you, and the staff are always delightful. I couldn’t recommend this place enough.

Had a lovely afternoon tea out with my mum today and had a lovely time out. All the staff were excellent and always smiling and Ree (not sure if that's the right spelling) who served us was especially chatty and was very helpful when we were trying to figure out what tea to have, we couldn't have asked for better service! The food itself was delicious! I think our favourites were the sandwiches and despite feeling almost too full to move after halfway through we had to finish it all with a few much needed breaks to drink our wonderfully selected tea. Vegetarian options: The majority of the menu is vegetarian with enough options for meat and vegan to keep everyone happy. Dietary restrictions: They mention on the menu that the food and drinks are prepared where nuts and other allergens are present and to inform the staff of any dietary requirements. Kid-friendliness: Highchairs and nappy changing facilities in the toilet along with a good selection for kids meals.

I stopped by while I waited for my partner who had exams at the All Nations Church and I was disappointed to say the least. I’ll list each issue separately. Nothing personal against the cafe, the staff was lovely, just the food and coffee is some of the worst I have had in a long while! The customer service was immaculate and thorough from one of the younger members of staff. However that’s as good as this review gets. I believe they use Hasbean coffee, not just cheap swill, which was exciting. However, it was unfortunately drowned in syrup and undrinkable. This is my first time I have not finished a coffee, it was unfortunately that bad. The cake I had (orange and pistachio) was dry, it tasted 3 days old. It did not hold its shape when being picked up by my fork and it just crumbled apart. My partners Egg and Sausage bap looked amazing, but was under seasoned. Whilst the egg was amazing and a nice runny yolk, it was bought down by, yet again, a dry bun and some overcooked sausages. The prices for everything are just overpriced. £8 for one sausage and egg bap? My local I can get a sandwich, brownie and drink for that, or a panini with side salad and tortilla. Safe to say I won’t be coming back again!

A great choice of green teas, some lovely cakes. Dog friendly. It would be great to have one of these in Barry. Dietary restrictions: They had gluten free options. Parking: I managed to find a position across the road. Not sure if I was just lucky or if this was usual. Wheelchair accessibility: They have a ramp for wheelchair access

Nice atmosphere and very friendly service. Food and coffee were ok, nothing special but vastly overpriced. I wouldn't go there again to meet someone but it's not going to make my list of 'go to' tea/coffee shops.

Banana bread was not cakey texture, it was wet and too soft, as if it’s been microwaved with soft berries making texture worse.

We came here for brunch on a cold and rainy Sunday afternoon. The food was spectacular, I would definitely come back soon. I would consider making it my regular studying cafe but I feel like it gets a bit loud at times. Prices feel reasonable as well!