Waterfront Social

Service was great, chicken on my Cobb salad was very dry, hard to chew. Otherwise salads fixings were superior.

Our last night in Crystal River was special.

Restaurant shares a waterfront location with the Port Hotel and Marina, so it is convenient for both. Good selection of food options with indoor and outdoor seating. Food will also be served from the restaurant at the next door Tiki bar.

When we got there we was told it would be 45 minutes wait, which was fine. Told we could wait in 3 different areas and the tiki bar area does starters so we went there to wait for a table for dinner. We found an empty table that had high chairs around a tree we sat down chose what we wanted to eat and drink and a rude woman then came over and told us we couldn't just sit down ourself and we had to move. We said we was waiting on a table and was told we could come here for starters, she replied well you can't we asked where can we go then and she replied you can only use the white deck chair (which there was non in this area) otherwise move to another waiting area. We walked to another area and there was no seating available anywhere but there was lots of empty tables which we was not allowed to sit it. We had 7 people in our group 1 of which was disabled and couldn't stand for a long amount of time and we had 3 children. We finally found a white deck chair to sit down at after a nice couple gave up their chairs. 55 minutes later we got the call for our table in the main seating area. Service started off good and starters were ordered and came in an OK time. We than ordered our 4 main meals. They took we over an hour and a half to arrive. We asked a numerous amount of times where our meals were and was continuously told they are coming now. When the meals finally arrived they only brought 3 out I had to ask where the other burger was and was told again its coming now. The meals that arrived first were stone cold and dry. We waited for our server to come back and he came with The last burger which was freshly made and hot and freshly made. We complained about the first 3 meals and was offered to have these remade the time was now nearly 9pm and the children were getting tired and restless after being there over 4 hours. We refused this amd the manager said she would take the mains off the bill and offer a 50% discount. Even this was not much of an apology for the bad experience we had during our visit. I think you need to re look at your waiting areas and service times as this is not good at all. Poor service, poor waiting times, in such a lovely area which could be a lovely family friendly restaurant.

Very nice place, smash burger was delicious, the Poké bowl was fabulous, and the fish tacos were.wonderful.

Closed 5 hrs early , they said due to the storm. Their loss went to another restaurant down the road and also on the river which was open and packed with people