Waterfront Confections

went to try this place as it seemed nice looking, the person at the counter was super unfriendly. As I was taking a bit longer to decide as there were many flavours and she kept asking every 30 seconds “are you ready yet??” In a very annoyed tone I told her I needed more time and she kept pestering me to order I got the ice cream and one scoop was almost $10? For ice cream? flavour wasn’t there tasted like cheap convenience store ice cream 1/10 go to cold front just 5 minutes away much better ice cream and way better prices

I normally love eat at and supporting small local businesses. This however was such a poor experience that I had to post something. I was in a rush, my flight was leaving promptly but I hadn’t eaten all day. I was drawn into the shop for a hotdog, which when it was completed it was a 3/10 but that’s likely were most hot dogs land. This one was different because it was $10, a hot dog this expensive should have something other than ketchup and mustard on it. I was then temped by the ice cream, so I also bought a $9 milk shake. Two small scoops of ice cream was put in the blender with a little milk and a heap of thickener. I took two sips and couldn’t tolerate it any more. It was so unpleasant. If you don’t want to make a quality milk shake just don’t put it on your menu.

The Nanaimo Waterfront Ice Cream shop is a delightful treat for ice cream enthusiasts. With a picturesque view of the waterfront, the setting enhances the enjoyment of their delicious ice cream offerings. The diverse selection of flavors caters to various tastes, and the quality is consistently top-notch. The friendly staff adds to the positive experience, making it a must-visit destination for anyone craving a sweet and scenic indulgence by the waterfront.

I had the Nanaimo Bar ice cream and the key lime ice cream on a waffle cone. Both flavors were outstanding! Creamy, fresh, and delicious. At least as good as any creamery (and we've been to quite a few)! Wish we lived closer so we could go back more often. A must stop when in Nanaimo! The service was excellent (unlike some of the other negative reviews).

So good! We each got a double cone, 1 scoop each of Key Lime Pie & Nanaimo Bar. Both delicious! We were almost put off by earlier reviews of bad service, good thing we weren't 'cuz we were served by an older (than us) couple that couldn't have been nicer. We'll go back!

Homemade amazing ice cream, for those who appreciate quality

The girl working behind the till seemed very unhappy that we came into the store. Was even joking with the other girl we need to leave by making 'shooing gestures'. Get better customer service if you want people to come back. Ice cream was also half melted.

Unwelcoming, two girls at till were making fun of us as we were looking through the different flavours