Urbane Cafe

I have been ordering from this restaurant for a couple of months. The same item, made the same way each time. The app which is used, does not have option to add special details nor request gluten free option. So each time I order I call and make request for the gluten free bread as I have serious reaction / hospitalization if eaten. Today I ordered, made the call and asked 'gluten free bread, please'. Am told 'no problem, have a great day'. When I recieved the order a note is left saying "we did not put gluten free bread with this order, in order to have a gluten free option, choose it on the web site as it is an extra charge." I called back, spoke with the same lady whom identified herself as the manager this time..shes now saying I didn't place the order correctly. That I am to use an option on the app. After she saw that there is no place to put in specific requests online, said 'oh'! The only option is to call. Which I did. I called, and wasn't told to pay more. I was told no problem! Now I have no food and payed close to 40$ for a sandwich that if I did eat it would be hospitalized. Thank you Taylor, not the manager, in fact lied, she is a shift leader. The manager is really kool btw, thank you! Please train your staff to be consious of their words, decisions and actions , rather than bi polar actions& lies. It affects an entire system. I called the delivery service to get a refund and have the order remaid. And was told since it's an order I usually reciece correct. Or cancel before delivery, if its incorrect, they will have to review it. Thanks again Taylor, may you learn how to speak and act in integrity, when you represent a company. I paid almost 40$ and have a drink from it that I can inest. the rest is inedible due to gluten.

I ordered the Mediterranean bowl via Doordash. While I can't speak to service or atmosphere, I can tell you that my bowl was EXCEPTIONAL!! Fresh, healthy, and flavorful. Definitely my new favorite.

Food was hot and fresh. Loved the hummingbird cake!

Chimichurri Steak sandwich was excellent!!!

Looks cool inside and out. Food is insanely tasty. Wish there was a little more meat in the salad, but it was extremely flavorful. One of the rare places where the food tastes as good as the pictures. You'll want to put their dressing on everything.

Picked up pre-ordered sandwiches. Excellent.

Great spot! My sandwhich came out on the colder side and no questions asked, they made a new one nice and hot! They even gave us a box to pack up our other sandwhich that was cold. Amazing service! I got the chimichurri steak sandwhich and my husband got the tri tip sandwhich. We recommend both!