Union Seafood

This place has seriously fallen off. I used to order from them all the time while living in Troy. I placed an order for delivery, this time, and when inquiring about the status of my order — I was told they didn’t have an order under my name. That quickly switched to, “the delivery driver already picked up your order” despite me looking at the tracking and seeing that a driver was never assigned. To top it off, the woman that handled the interaction was rude, continually spoke over me, and provided no resolution whatsoever. The food is normally okay, and admittedly, their food is often lackluster. It’s really a hit or miss. $100 later and I have no order nor my money. In the past, where I would recommend them, I only wish I was there in person to speak to someone. The way the issue was handled was highly unprofessional and disrespectful to say the least. NEVER ordering here again.

Their communication with the customer is very bad and rude, as if they are not satisfied with what they do and they are doing it by force. I only waited 83 minutes to order 1 kind of food and only 1 type of food.. I don’t recommend it to anyone. Respect is more important than anything else, I hope you learn the upbringing of this as soon as possible.

Amazing I go Today and the lady was so nice and the bubble tea are amazing

Always only order or go to this place for seafood cravings. It is only tonight that I got disappointed because I did not get the correct orders. For their promo on buy one take one, might as well call first before you order. It was not accurate in Uber eats and I miss the extra one. But I would still give a 4 star because its very tasty.

Great customer service

We spent about 80 bucks and got poor service. We kept having to request things. One of the staff members was rude with no communication whatsoever. When approached about it she became very combative. We complained to the manager but I doubt anything would be done about it. Shame because the food is very high standard. They could've gotten 5 stars.

Union's seafood bags are very good! They also offer you free stuff when you spend a certain amount of money. They are always timely and the food is consistent!