I recently had a disappointing experience at Uchi in Scottsdale. This was my second visit—I had a great time the first time around, with delicious food and a cool vibe, even though the service wasn't top-notch. However, my recent visit left much to be desired.
We had a 9 p.m. reservation on a busy Friday night, but by the time we were seated, the restaurant was starting to empty out. Unfortunately, we ended up with the same waitress as last time, who once again greeted us with a complete lack of friendliness or warmth. She pushed us to order everything at once, which I wasn’t comfortable with, especially at a sushi restaurant where it’s easy to over-order.
Our starter (edamame) came out right away, but we waited over an hour for a simple tuna sashimi plate. The waitress barely checked in on us, and there was no apology or explanation. When we finally asked about the delay, she called over a manager (who didn't introduce himself as such). He eventually brought out our sashimi, gave a brief apology, and offered no explanation for why we’d waited so long, especially given that the restaurant was only 30% full by then.
When I shared my feedback, instead of addressing the issue or offering any form of compensation, the manager actually tried to upsell us on another bottle of sake. This was the tipping point for me. Not only did I feel dismissed, but his attempt to push an additional purchase felt completely tone-deaf under the circumstances.
On top of that, I had to specifically request basics like ginger, wasabi, and soy sauce—items that should have come with the sashimi initially. After we’d already eaten, they were placed on the table without a word. Throughout the meal, the service was completely impersonal, lacking any effort to make us feel valued as customers.
I expect better from a place with Uchi’s reputation and prices. The food here is undeniably good, but the service makes the entire experience unpleasant. Sadly, I won't be returning.
We had an amazing time at Uchi! The atmosphere, decor, overall feel of Uchi is 10/10. Our server Terra was amazing! She was so helpful and attentive. The food was amazing!!! We caught the tale end of happy hour and everything Terra recommended was wonderful. Our new favorite!
5 Stars! Amazing service, food is phenomenal!
Juliette was our server and I can’t say enough about how wonderful she was, ask for her the next time you come back. Kudos to the chef!
I think the worst thing an expensive restaurant can do is serve good food but make a point of NOT providing good service. Last night I had the WORST possible experience, to the point of making me go elsewhere after only having the starters.
I won't be going back.
Amazing place to celebrate during our honeymoon. Happy hour is incredible! Great selection of high quality classics and interesting daily plates.
Really, really good sushi, atmosphere and extraordinary service.
We did the chef selection with multiple types of fish per Spencer’s recommendation and it was fabulous. Our favorites were the hamachi, avocado, sprouts, escolar, tuna… just do it!
Eagles Rare on the rock was a nice finish.
Above average
Pricey for what it is
No comparison to Roka Akor
The happy hour omaksae at Uchi was delicious.
The service and the atmosphere was top notch, I also enjoyed their music selection. The tasting menu started with the Ichiban oyster. The oyster was creamy and sweet, and the tomato ceviche gave it a nice salty acid pop. This was fallowed by the dayboat scallop, which was one of my favorite bites of the night. The yuzu kosho with the scallop was delicious. The next course that arrived was the japanese sea bream. The fish was well prepared and topped with garlic. The avocado nigiri that fallowed was buttery and savory and had a nice pop from the yuzu kosho. Next was the waygu carpaccio, which was my favorite course of the night. I think the nouc mam really set it off, and the fried jalapeños were a nice addition. I could have eaten three of these. The next couple bites were great. The seasonal kabocha squash was some of the best tempura I've had. I really enjoyed the hama chile yellowtail course that fallowed. The fish was well prepared, and the ponzu sauce was very good. I added the bluefin chutoro to the omaksae, and it did not disappoint. I will also note that the rice at uchi is prepared to perfection, and this adds a lot to the experience. The last savory course was the walu walu. It had a great wood grilled flavor that was great with the ponzu. Now on to dessert! I'm often let down by desserts but not at uchi. The warm banana cake was one of the best desserts I've had in recent memory. The combination of flavors was like the best version of bananas foster you could imagine. I would highly recommend Uchi to anyone looking for an authentic Japanese dining experience. I am looking forward to returning on special occasions.
Absolutely the BEST sushi experience ever! You have to try the dessert❤️. Service was amazing. Thanks Spencer.
Everything I’ve ordered here is 10/10 Uchi never misses !
Super flavorful dishes all around. We had our server choose a couple of different things for us to try and it did not disappoint!
Way to go Hannah! Such an amazing Uchi meal. I thought I loved Austin Uchi but Scottsdale may be my new fave
I wouldn't recommend it. We had the omakase, and the price didn't match the value, especially since we left still hungry. The service and atmosphere were just average, nothing stood out.
My first time at an Uchi restaurant. All the other people in my table have been to a different Uchi restaurant and those were good experiences according to them. This location was a disappointment. Food tastes good but a little pricey (my companions are aware of this though). Service was not great. We did not order any rolls because we were told it will take an hour (!). The usual item that my friend orders - 72-hour Wagyu - was not available. Add that to the food wait and how the food came in at staggered times - that overall did not make a good experience for any of us.
I've had my share of Sushi. This was by far the best I've eaten and the presentation was flawless. Shout out to Amber, she treated us like old friends. Suggesting entrees and sides.
Phenomenal restaurant. The food, atmosphere and customer service were fantastic. It is a very trendy place and we were amazed by the high number of patrons. We had their happy hour tasting menu, which was unique. We were approached by the manager several times to ensure we had a great experience. Highly recommend.
An incredible culinary journey. Every time. Staff is on point and professional. The space itself is chill.
There was a lot of Buzz about Uchi and being that it’s another location I didn’t think it would be anything special but man was I wrong. Incredible food, incredible service, and it was a vibe! Legit Spot - Highly recommended!