Tropical Smoothie Cafe

I came to the store on October 29, 2024 at 7:58pm. I left the store with a bag of FOOD POISONING. I ordered a buffalo chicken wrap, a bag of baked lays and a tropi-coloda for $16.29. I took ONE BITE my stomach was TURNING. I have non stop diarrhea since last night. I hadn’t ate all day that’s how I know it was from here. I also noticed neither of the employees were wearing garments to cover their hair and did not have their hair pulled back. I will never return. Response to owner : No matter how often you temp check your precooked Chicken does not prevent food poisoning. There are no other routes to check with. I got food poisoning from this location. It could’ve been anything the meat, the fruit, the vegetables you have no idea. I guarantee you those two teenage girls in there did not care. This is actually very POSSIBLE.

I ordered 2 smoothies online and wanted them delivered because we were busy doing things at the house. I get a text from the delivery driver AFTER I see him drive off saying he dropped the order and is going back to the shop to to have them redo the order. Plot Twist! I get a text about 1 minute later from the delivery driver saying his supervisor said to deliver the damaged goods anyway and that the customer will have to call for a refund... tf??? How does that make any sense????? So, once yhe delivery driver drops the smoothies off on the porch, I call Tropical Smoothie Cafe to tell them what happened. As soon as I call, someone answers talking about, "Hello?"... I ask if this was Tropical Smoothie Cafe, and the girl responds, "Yes...". I hear giggling and talking in the background and got even more irritated. I proceed to explain the issue and it's like I'm speaking to a 12 yr old child. I took everything back to the store after explaining the situation 3 times and they redid my order without issue 🙃😮‍💨

Poor customer services. Did not feel welcome nor received a Thank You for coming in. Cashier was not friendly nor welcoming AT ALL! Although was standing by the counter, that individual just put may order on the counter and did not acknowledge it was ready nor mentioned, “Here’s your order”!

Best tasting and value.

the girls tried their best to give us our money back but they can’t do refunds only the owner can. she told us to call the owner I call him once and send him a message he ends up blocking me. extremely unprofessional.

If I could give it a negative I would my food had a hair in it and no manager was on duty and I had to call and call the manager then he blocked me. That’s is unbelievable. A manager should always be there.

Most of the staff are mute, always texting while you are trying to order, and never demonstrate customer service skills. Service has decreased while prices have increased. There are too many other smoothie places around to bother with this place

Ordered delivery. Usually excellent. Today received part of the order. I’ve tried calling in and no answer. Voice mail is full. I’ve had issues multiple times with this. Does not seem to be getting resolved.

Terrible Terrible Terrible. Save yourself the trouble and never come here. Staff was uninviting and they never notified us that they were out of Banana until after they brought our acai bowls. The granola was just a broken up nature valley bar, not even crushed, just giant chunks. The acai was frozen and broke My spoon. Absolutely worthless place, never come here. Oh, and the food that you get for the price is absurdly tiny. Maybe 5 bites of fruit for $12? They're out of their minds.

Had a VIP card given to me by a manager from a previously messed up order. I was told I could use it for a free meal. Went in to redeem the card and waited a while before we were helped. The cashier took my order and then when I gave my card he said he couldn’t take it and then walked away. Very disappointed.

Evidently ordering no cheese no tomato on one item and add onion and avocado on another item is confusing! Got onion and avocado on both and still got cheese on both but tomato on neither. My husband is vegan and cannot have cheese. Tickets were correct so not sure what the confusion was.

On more than one occasion, I was given food well past when it should be served. Today was the last straw. I was given a rotten apple. With mold. I'm sure someone will reply about how they will do better. Based on historical reviews, we can see that nothing will be done.

Love this place and have no issues when I go in person, but anytime I get delivery they always mess up the order. I ask for no tomatoes, plant based protein and an edible straw. They will leave the tomatoes on and give me no protein in my sandwich and always forget the straw 🤦‍♀️

Well if you don't understand Spanish you can say it and use the translator, I asked for a bowl and they didn't understand it, they still brought a smoothie, when I explained that I didn't want that they brought me a bowl that looked bad and without granola!

Came here 30 minutes before they close and wouldn’t let me in and they were on there phone sitting down

I went to the location on 15 th. How do you have acai bowl with no peanut butter. He said they dont make any of the bowls with peanut butter. So I definitely wont be going back. I’ll make my own at home

We came in about 15 minutes before closing on 6/18 and ordered two smoothies. We tried to get the buy 1 get 2 deal from the app, but it wouldn’t work. The young lady with glasses honored the promotion anyway & we really appreciated it! She even gave us a free sample. Overall, both young ladies had great service and the restaurant was very clean! We will definitely be back.

Terrible costumer service!!! I said hi to the cashier kid he dont even look at me!!! Terrible terrible terrible customer service never back to this location again