Tropical Smoothie Cafe

How is that a store closes 20 minutes early before closing altogether? That's not right. Even Kroger doesn't close till exactly 11pm.

I come to this location fairly frequently and have not had any issues before. Tonight, however, the employees were very rude. When I went up to the register, the woman taking my order did not speak to me and hardly responded when I asked a direct question about the menu. This would have been fine, as my food and smoothie were delicious and prepared quickly. However, at about 8:35, the remaining staff shut off the lights and music, then started looking at us, even though I was still sitting and actively finishing my meal. I understand wanting to finish up and go home on a Saturday night because I used to work at tropical smoothie myself! But to shut off the lights 25 minutes before closing is just rude. It would have been kinder to politely let us know that you were closing soon if you really wanted us to get the hint.

This smoothie king is not properly managed…. Came in at 8:32 p.m. there was a bunch of young girls behind the register along with other people not working there but hanging out with them…. Giggling and laughing… all the chairs were put up and the food was put up …. They told me they could not serve food and I said it’s 8:32? They said our manager told us to put up now???? This is ridiculous…. If you want to put up and leave early your clearly failing tropical smoothie standard…. Will never come back here…. Zebulon location is way better….

Normally I love Tropical Smoothie because the smoothies and Flatbread Sandwiches are good but today I called into the store to see if I could place an order for pick up and the guy who answered at on 9/6/23 at 5:38pm was kinda rude. He said they don’t do that over the phone (which I have done in the past without issue) and then pretty much hung up on me without even saying goodbye. I wouldn’t have minded coming in to order but his bad customer service rubbed me the wrong way and I didn’t even feel comfortable spending my money there because this may have ended up being the person making my sandwich and smoothie. No thank you! I hope someone screens the calls for training purposes because that was truly horrible customer service.

One word GHETTO!!!! I've been patronizing tropical smoothies for YEARS. I have NEVER (and Ive been all over America) I've never had a bad experience until I came here! The smoothie was watered down because the employees are increasing the ingredients to make extra smoothies for themselves to drink! I have NEVER seen this in my life! I wouldn't have a problem if the smoothie tasted good in the end. I don't care what else you do that's your job, but now you're messing with my smoothie by messing with the formulas to create more for yourself (FYI on more than one occasion). These employees are GHETTO. And I am black myself. I am telling you I'm NEVER coming here AGAIN. Zebulon is "A OK".

Does not live up to other locations I've been to. Had to change my smoothie order 3 times due to them being out of several ingredients and "orange juice not being thawed out". Employees didn't apologize for any inconvenience or make any suggestions for modifications due to the lack of very popular ingredients that are in almost every drink. Unsure how long they'll stay in business... I'll gladly drive to Zebulon or WR location over coming here again! Dining area was dirty with trash left everywhere. Unfriendly employees. Don't waste your time!

Pulled up front and watched an employee record a TikTok or some other video, reached to pull the handle of the door and same employee locked the door. No explanation. I called the store and was informed that their POS system was down. Funny that the POS system at the Fatty’s and the Chipotle’s next door was working just fine! Happy 4th of July!!

Dirty dining area. Dirty bathrooms. Slow staff. Truly terrible. The smoothie they gave me had smoothie all down the side of the cup. The dining room had trash everywhere. The staff barely spoke when I asked a question. I wonder if the owner ever visits—he/she would (or at least should) be appalled.