Tropical Smoothie Cafe

Parece hermoso

Don’t go thru drive thru they don’t answer you and take a long time to Hand you your order! They don’t seem to care either

My girlfriend and I went through the drive thru today. We pulled up to the menu area and no one greeted us. After looking at the menu and waiting a few minutes, my girlfriend said "Hello?". No one answered. I assumed it might've been closed, but then all of a sudden a female voice blurted out in a very rude manner, "Who are you picking up for?" My girlfriend and I told her we were not going to pick up for anyone, we were there to order. After we said that, the voice didn't respond. We decided to leave and not order because of the rude customer service. DO NOT COME HERE.

Ordered on the app. Order was not ready. Waited 30 minutes after scheduled pick up time. Picked up 3 orders. Was given someone else’s drink. Was not given the correct drink and the amount of drinks ordered. I ordered 6 drinks and was given only 5. Worker was not aware of what drink was made. No name by drinks. No labels on drinks. Do not go to this location.

Order through the drive through and had to repeat the order at least 3 times. The guy who took the order sounded soft and high. Got in line for the window and it took another 10 minutes to get to the window to pay. Once at the window, the guy ask again what I order and I had to repeat it twice at the window. And when he handed me the receipt, I noticed that he had the wrong food order. Waited again for him to come to the window, and I asked for him to correct the food order . As I told him the dilla sausage, he kept saying turkey. After a minute of going back and forth with the food order he said that it'll be ready soon. After another 10 minutes, he came back with the wrong smoothie and said that he doesn't know why and I repeated again that it's a Bahama mama and he said that it's the people who made the wrong order. He left and 4 later another girl came back with the smoothies and it looked like they drank out of it and it as half full and still gave me the wrong food order. Although, she was apologetic, the other guy wasnt. Waited again for 1 and finally he gave the right one. I asked for their manager at this point. The guy who took the order spoke like he was high and I couldn't understand him. I ask for a manager, and Jessica was blunt and prideful that she was the General Manager, and when she spoke to me she did not once apologized for the inconvenience that her and her staff had put me through. Instead, she made excuses for her staff of why it was mixed up. I told her that has nothing to do with me and that she needs to get her staff on board on what a good customer service is. Jessica had an attitude and to be honest it is why I decided to do this survey, because if she had handle the situation from an understanding perspective (for the customer) it would've de-escalate the situation. But instead, she had it in her mind that I had an attitude and that her staff did the best they can to get the right order. Her staff workmanship and ethics shows the kind of leader she is, poor communication, lack of accountability, not listening and lack of empathy. I will take my business somewhere else.

I rarely write any reviews but this definitely needs to be said and HOPEFULLY ownership takes control and address this issue as many other people have left reviews on. The service here is absolutely ridiculous. I don't know why I keep coming back but I'm writing this as I'm sitting in the drive thru for 30 mins to even take my order, once my order is taken it's another 10 mins to get my order. PLEASE AVOID THIS PLACE

If I could give it less than a star, I would absolutely worst tropical smoothie service in the whole city. You would think that after so many complaints things would get better. They just simply don’t!!

DO NOT GET STUCK IN THE DRIVE THROUGH unless you have 40 minutes to waste! dude, I went to this topical smoothie cause it’s closest to my house like 2 years ago and haven’t been back since until today. service is still SO slow despite no one being there & my order being pickup :’) the people working here sound so miserable and unhappy, very rude, and didn’t care to put napkins in the bag or say “sorry for the wait” 2/5 stars because the food is still somewhat decent but still nowhere near other locations. never giving this location another chance again.

This is based on my last recent four or five times coming. There is a new crew of young kids there that are constantly high and don't do any of the preparation for food correctly so they're never serving food. I've had multiple mess ups on orders and they just seem oblivious to the fact that this is a morning food type of breakfast place and never have anything ready. I literally now drive to the Blue diamond location even though I live around the corner

I received a salad instead of a chicken Caesar wrap I ordered through door dash and I've used door dash for this place and it's been fine until now, can't even call them because the number posted wasn't working, and in top of that the lettuce wasn't even fresh at all smh

Drive thru line takes ridiculously long and there's no way to get out. There's no way smoothies and food takes this long. 30 minutes for a drive thru is insane.

Worst Customer Service at this Tropical smoothie! Very disappointed. I love this place!

Now I know why it has 2 stars. Went here and the register was down and they were unable to process payments or ring stuff up.

They for some reason always run out of food and never give you what you pay for. Not to mention the staff here and are down right disrespectful and rude.

Don't come here unless you have plenty of time to spare! I got my smoothie after about 5 minutes. I've been sitting here for about 20 minutes waiting for my sandwiches. I was the only car in line, by the way. I can't wait to get home and enjoy my melted smoothie! I'm still here waiting! Edit on June 10, 2024: I wrote the review hastily because I was already quite annoyed and in a hurry. I'd like to add that this is the third group of employees I've seen working there in about 2 months. There seems to be a high turnover with employees. I am not entirely blaming them. I don't know if they were also working on in-store or online orders. They are probably understaffed and/or underpaid. I appreciate the response, but clearly, there is a problem with management and employee retention.

I'm definitely reporting the day time female manager that works here that has the scar above her lip. I do not know her name however she acted so unprofessional with me that they just lost alot of money with me alone because I'll never return here as long as she's still employeed with this location. I am definitely contacting the better business bureau and reaching out to corporate to let them know of my negative experiences here and how there phone is shut off and your unable to reach them via phone. They need to send a secret shopper here during the day time and night time. Let them know you don't want the card reader waved in your face and that if you wanted to tip you would and it's unnecessary to be waving the card reader in your face and you'll see the demons come out. Like you have to provoke it a bit but you'll see what I'm talking about. There is a reason this place has 2.7 ratings. It's a horribly managed location. These people strike me as the type of people that would spit in your food if they know they can get away with it if no one is watching them. Be careful with this location. I don't trust the staff here at all. UPDATE: An incident transpired with this location that needs to be made public. The manager described above 86d me from the location accusing me of being racist toward there night time employee. The night time employee was new and gave me a smoothie I did not order and give me something that did not taste like a mocha madness at all. I trusted this night time employee. I go home and take a sip and I'm a dialysis patient I can't have bananas it could literally kill me due to the high potassium content. I got really pissed off when I discovered that the employee had put bananas in my smoothie or atleast tasted like she had put them in there and regardless she made the wrong smoothie and I got mad and let her know through the drive through that she could of killed me and that she needs to be careful with orders because cancer patients and dialysis patients can have the mocha madness but nothing else on the smoothie menu and that girl could kill somebody with her negligence and not paying attention to peoples allergies. ANYWAY. So my complaint with the manager that has the scar above her lip. She 86d me accusing me of being racist toward her staff and told me I made her cry and that was why she was 86ing me and I would never ever act racist toward anybody. It was extremely inappropriate the lie and fabricated excuse the manager came up with to 86 me like that. I was a regular at her location and then she decided to 86 me off of that inappropriate racist lie she accused me I have never been in shock before at witnessing a person In a professional setting lie likethat bold face lie and fabricate what really happened and transpired. The manager wasn't even there and she refused to check the cameras and 86d me via telling me through a drive thru order I was picking up for door dash. NEVER ever in my life have I ever had somebody bold out lie and accuse me of being a racist just to 86 me and I never even said anything remotely racist. The night time employee lied and said I was being racist toward her at the drive thru because she was hawaiian??? I have never laughed so hard at someone trying to lie on my name. I know you will see this and I want you to know when karma gets you. JUST remember I respected your decision to falsely accuse me of stuff I didn't do. I stay away from this location and I just go to a different location but I promise the manager and the employee. They were very wrong for 86ing me like that maliciously and I promise. I Made sure there's karma coming for both of you and this location has been reported for doing that to me and there phone lines not properly working have also been reported and I also contacted the health department to make sure the tropical smoothie location is doing what there suppose too for being crazy and accusing me of something j didn't do to get me to not be allowed to come back. This location has been reported and they wi be Inspected for food saftey

Big fan of this place. Every time I come to vegas I get it. Smoothies are great, acai is great. Favorite smoothie is the chia blast remove oats. Good pricing, quick service, and the cups are phenomenal. Stays cold! Also, for what its worth, I never write reviews.