Tropical Smoothie Cafe

I ordered their wrap and smoothie combo and only received the smoothie from the combo but the smoothie did not look right, so I didn’t even drink it. I called to get an immediate refund and I only got refunded for the wraps and not the smoothie. I was told that because I had received the smoothie, I cannot get a refund for it. This tell me that there’s no one to make sure that the delivery guys get the right correct order. I would definitely double check and make sure everything’s fine before I leave from there.

Great quesadillas, and we love the cranberry truffle smoothie. Order was placed and fulfilled very quickly by a friendly professional staff!

My wife and I frequently order from the Tropical Smoothie Cafe on Andrews Road. Not sure if that will happen again. This Sunday evening we were relaxing during a rainy day enjoying movies in our living room decorated for the holidays trying to decide what we wanted to eat. My wife decided she wanted another Chipotle Ranch Wrap. After the gym yesterday we had wraps for lunch I got the chicken and bacon. Our food arrived and we begin to eat. 10 minutes into the meal my wife shrieks and pulls a piece of wax paper out of her mouth. Obviously I’m immediately on the phone with the restaurant and asked to speak to the manager who halfway through conversation laughed and said it wasn’t me that made the sandwich…….I literally stopped to make sure she was in the same conversation as I was. When I asked her what her name was she says, “Everybody calls me D!” At this point I realize I’m speaking to a child. And asked for a refund. She then says, I can’t get to right now we are kinda busy”. No words can express how outdone I am right now. This is completely unacceptable. I know young folk need to work but the owners of these establishments need to teach their employees what customer service looks and sounds like. Unprofessional, Unpleasant, Unsatisfactory.

Excellent taste, welcoming atmosphere and smiling employees makes this my go to spot for an awesome experience every time!