Tropical Smoothie Cafe

Unbelievably disappointed in the stupidity that I just encountered a tropical smoothie. I asked the kid working behind the counter to throw some ice in my stainless steel cup after buying a few full size smoothies and he indicated that I would have to be charged for it. I said, I have my own cup. Just throw a scoop of ice in it and I’ll fill it up with the fountain. He said, “it will be $1” I told him that this is not a Third World country and he indicated that I” would be using resources so he would have to charge me.” The good news is, there’s no charge to use the restroom. Zero stars.

Not too bad on prices bc I have a BOGO free. Good flavors and need to come back and try their food.

First and last visit. Smoothie was okay. But a tip was automatically added. Over 20% without asking the cashier just watched me try to figure out what was going on. If I hadn't looked at the screen before tapping to pay, she would have gotten over. Deceptive...

Smoothie are the best ever

I visited the Jack Britt located on 3/18 around 830pm. First, when I walked in there was a male employee in the pick up area and a female employee on the other end of the corner. No one acknowledge me when I walked into the store. They actually both looked at me and turned around and proceeded to do what they were doing. I stood at the register waiting for the someone to speak and take my order. The male employee who stated his name was Sean then turns around and just looks at me. I asked him how he was doing and said "no one has said anything to me y'all must be tired" he replied yeah we're tired. I preceeded to order a Acai bowl and he told me their food section closes at 830pm. At this time, it's probably about 8:35 PM I advised Sean that I had drove about twenty minutes to get there and he said yeah that "sucks". I am absolutely appalled with the lack of customer service in this location. I asked for manager information. He just looked at me. I had to repeat it twice before he told me the manager's name which was Jamie. I asked for a phone number to call her. Sean told me that he could not give me that information. He said he could not give me her number. I said I'm not asking for a personal number. But I was asking for the number to the store. Then he looked it up on his phone and gave me the number to the store. I was totally confused they could only make smooties after 830pm which requires them to use fruit to make but could not make an acai bowl which only requires them to add the fruit to the top of the bowl. DOES CUSTOMER SERVICE EVEN EXIST ANYMORE?? THIS LOCATION NEEDS A CLASS IN CUSTOMER SERVICE.

If I could give them 0 starts I would, I love tropical smoothie cafe, is not the franchise is the employees. Rude customer service, rude. If you hate your job please don't make my day miserable this acai bowls are over $11 dollars with tax and I order two is not hard to fill a request. I called and said I just placed an order to puckup.2 Acai bowls but I would like the granola and coconut on the side, this lady was rude on the phone and rude when I walked in the store to pick up. Please hire better people because I won't be waisting no money on subpar customer service.

I am a regular customer at this store and was disappointed in the way the General manager called Jaime handled my order.The lady on that shift took my order incorrectly and it was not restated back to me for confirmation. Jaime made the order and said " here is your Turkey Bacon sandwich" I informed her that that's not my order and she grabbed the bag from my hand and toss it to the floor in anger then proceeded to remake my food.In trying to resolve the matter I tried to talk to her about the situation and she ignored me.This monster should not be handling food.Shes rude , uncaring and delivers the worst service.I have never been to a restaurant and seen such behaviour.What kind of example is she setting for her staff.I deliberately ignore the morning to afternoon shift because of this disgusting, disrespectful beast.My advice to those visiting this store is to go during the evening shift.The staff members make my experience worthwhile and these young people go out of the way to smile and deliver great service. JAIME OR WHATEVER YOUR NAME IS YOU ARE A DISGRACE TO THAT STORE!! I even bumped into another guest today and she also had similar experiences with your dirty attitude.