Tropical Smoothie Cafe

Ordered a sandwhich, sunchips and a smoothie. They screwed up taking the order for the smoothie not asking what flavor (I had forgotten that was a thing) so I got a vanilla flavored smoothie (supposed to be either peanut butter or strawberry). On top of that, got the wrong chips despite it being literally on the ticket, and when I come up and point this out to get the right ones, the person behind the counter somehow things it's appropriate to respond with "I'm not the one who put the chips in honey". No, she was not, but she took the order, assisted in making the meal, and most importantly, I never accused her of doing it. I was simply looking to get what I paid for. Honestly, I can't recommend the location based on the service that has on multiple occasions made it clear they believe customers will still come despite how they treat them.

I've been coming here for a while and it seems like every time there's something wrong. Food missing ingredients, no service at the counter while people wait, no change, not stocked on ingredients. When you get smoothies they mostly get it right, but good luck getting anything else.

Why was the chicken caprese sandwich removed from the menu? It was my favorite!!

Walk in, not really busy, a couple orders to fill. No problem. I can wait. But not a single of the three employees said a word to me for a solid 10 minutes. "We'll be right with you" is a totally fundamental customer service statement if you have things to do. How is this totally lost on people? So I stood there, invisible to the employees. Eventually sat down hoping I could catch them after they filled the existing orders. Got back up when a new customer walked in and stood at the counter a bit more, finally the guy came up to the register and just stared at me. No "how can we help you" or basic intro of like, okay, im ready to take your order. The entire time the guy was taking my order it was like a complete inconvenience. There was nothing special about my order. They were out of kale and so I had never gotten any other side so I didn't really know what to get. With an attitude like it was a total inconvenience to tell me what the sides were he pointed to the sign in front of me. The whole experience felt like they don't want my business and it was an inconvenience that I was buying food here. Totally lame. I don't have very high expectations but a simple hello when I walk in and to let me know that they will get to me soon is like the most fundamental things that people should learn first. If you don't communicate with your customers they will leave and not come back.

Food was bomb but please tell the employees to not sing at the top of their lungs like it’s karaoke hour I love that everyone’s having fun and vibing but shhh. Let’s take it down just a notch, even if it’s a banger. :)