Tropical Smoothie Cafe

I hate leaving bad reviews. last couple of weeks it's been a hit or miss. I go in the evenings if the lobby isnt closed early. A few times it's been closed early as 6:30pm. My food has been made incorrectly or the food portions has been so tiny. But drinks were always ok. I only go there because it's close to my work. The tiny night time workers are nice and welcoming. I went today during the day with some of my coworkers. no one Welcomed us or said hello, hi nothing. I can tell from their facial expressions the employees did not want to be there also from there tone of voices. When given my drinks orders the cashier didn't pay attention and didn't wrong. (No big deal) it was easy correction. The drinks took alot longer then expected. There wasn't anyone else in line. When giving the drinks they shorted us 1 straw. We were on are lunch break so got drinks and headed back to the office. This is were the Tragedy happened. The drinks looked funky. They were not the normal colors they usually are. We tried them anyways They tasted horrible. I tried calling the store. No one picked up. 3 drinks had to be trashed. Like I honestly don't understand how someone could mess up all 3 drinks. But they succeeded. If I didn't have such a limit time for our lunch breaks my co-workers and I would of gone back to show them the messed up drinks. Waste of time and money.

Amazing food and smoothies as always, though the team is ignorant to basic food service etiquette. I don’t have much of a standard but to not acknowledge us as we walked in then wait about 2 minutes before taking my order is rather unwelcoming. Then while taking our order said “that’s a *explicit* bet” in front of my wife that’s when I actually started to feel negative towards the environment. They proceeded to cuss each other other, say rather disgusting things and so on. Very very large failure on the hiring manager as well as the manager who created the environment. If you want good healthy this is definitely the place but just go through drive thru to avoid such awful workers.

Overpriced and slow service. Ordered online for pickup around 4:56pm. Said order would be ready at 5:06pm. Get there a little after 5pm. It’s 5:20 and it’s just now being given to me. I even tipped $2.

i normally LOVE tropical smoothie but this particular location is horrible with customer service. we walked in not long after opening and they told us it would be a 10 minute wait to take our orders. 20 minutes later they still hadn’t even acknowledged our presence so i just ordered online and then it took them an additional 20 minutes to get my order done (when it was said to only take 10) and one of my friends who had also ordered separately was told they didn’t have any smoothie bowls (somehow forgot to mention that for the previous 40 minutes we had been sitting here waiting) and charged her $3 extra to substitute for a smoothie which is cheaper than the bowl and still charged her and when she was trying to ask why, this irritated blonde girl started rolling her eyes at her and talking to her like she’s stupid. they have a mobile ordering station and yet they don’t even put their mobile orders in there. they hide them in the back behind the counter and just make you sit there and wait because they don’t even realize what’s going on. worst service i’ve ever experience in my life and that’s saying a lot. i highly recommend tropical smoothie, but not this location. you will only get met with attitude and long waits

One of my fave fast food chains but this one usually slacks at night. Got a chicken bacon ranch and i was not told they were “out” of bacon, guess they were also out of tomatoes. All orders were missing ingredients. Ended up just getting a refund. And its weird that they always ask for tip in the drive thru…

we walked in, the blonde girl with the undercut told us it’d be a 10-15 minute wait, didn’t take our orders and then just ignored us for almost 20 minutes, we finally placed our orders online, and waited for another 20 minutes. we finally asked where our orders were and they said that they were out of all bowls, asked us what we wanted to replace it with, i chose a smoothie (with difficulty, they were also out of some ingredients). I paid $10+ for a bowl (I added peanut butter for over $1), a smoothie is $6, and the girl kept insisting that I needed to pay HER $3. I insisted she was wrong because what, and she rolled her eyes at me and got the assistant manager. the AM didn’t know what was going on so I had to explain it to her, and even then she just threw the receipt at me and a couple buy one get one coupons (that are only valid at this location) and ALSO rolled her eyes at me. I’ve been here over an hour, and still have not received my food. tired and late for class. the smoothie tastes like just ice. edit: the chicken pesto was just okay, not worth the trouble

I’ve been coming here for a while now and it used to be one of my favorite places. Lately the smoothies have been tasting very watery and mainly ice rather than blended properly. I gave it another try today and not only did it take forever, it was watery again and overfilled so the lid popped of and spilled all over my car. I really hope the inconsistency gets sorted out because I do love this place and the service is always nice, just something wrong with the smoothies lately.

I visited yesterday Thursday 2/15/2024 The wrap was terrible, had hardly and chicken on it and the beans had a spoiled taste . The employee who took my order mumbled a lot, I had to ask what he was saying more than once, he was not friendly at all. I ended up throwing most of the food away. Not feeling too well today..needless to say I won’t be back

This was my first time and I got the Buffalo Chicken Wrap w/a pomegranate plunge smoothie plus a little cup of peanut butter for my Trevor! The smoothie was so good, the wrap was okay but filling. As for the service given by Ms. Val from Harlingen, she did great, very sweet young lady, great listener, willing to answer every question I had and she even gave me her honest opinion on the food, great customer service. Overall I was very happy!! Thank you!

The humus wrap was amazing!