Went to Tozzi's alone. Waited 6 minutes for someone to notice I was there and seat me. Was promised a menu but she never came back until I called her. Took a half hour to receive my appetizer. Took a full hour to receive my meal. I've been to Tozzi's before and was served HOT food. This time it was barely lukewarm. I should have figured because the waitress was serving people who came in AFTER me, before me, which tells me that my food was just sitting back there getting cold. I was never asked if I wanted more bread, or if I needed anything. I had to ask for the bill and a box. When are restaurants going to figure out that it's about CUSTOMER EXPERIENCE? Next time I, and any of my adult 9 children, want to dine somewhere, it will be somewhere ELSE. Waitress was lucky she got a 15% tip when I should have left only 5%. Very disappointed.