Tim Hortons

Tim Horton's is pretty tasty but the staff at this location is way to disorganized. I walked in and waited 5mins before I was ever helped, and traffic was light in the store. A donut and a drink should take 2 mins tops in a store with average traffic. Took 10 mins. Staff was tripping over each other. My sales gal was not very friendly and not what I expected from an established chain like TH. Management at this location needs to improve greatly! Thank you.

I used to come here 5 times a week because it's convenient to get a sandwich at 7am on my way to work. 3 days in a row I asked for grilled farmers breakfast wrap with sausage. All 3 times I received different wraps then what i asked for. Before then I'd get the bagels but it always seemed like they were burnt or stale from sitting out all night. Management needs a turnover or they need to implement better training.

Drive thru is always efficient

Went here around 1pm on 11/18. There were no other customers in the store or in the drive-thru. Two workers by the drive-thru window were distracted by their conversation, while a 3rd one was sitting on the counter at the other end of the restaurant (she was on her phone). After what seemed like 5 minutes, I cleared my throat, and the phone obsessed cashier walked over to greet me. Once I got my coffee, I sat in the restaurant. It had not been cleaned in a while as crumbs and napkins were on the tables and floor. The coffee was good, but service and facility were below average. Update: To the Tim Hortons owner...everything you need to take action is included in my initial review above. Forcing me to call or email you is redundant. I share this so you can fix your employee problem. Not looking for a free donut.