Tim Hortons

Bien para tomar un cafe

Good

Poor customer service. First of all, Employee VANYA was very rude . such people cannot serve and work with customers if they can’t control themselves. Second of all, she lied to me about the offer I wanted to use on my app. Clearly it says I can get 2 coffees or 2 teas WITH 2 donuts for 5$. Instead, she said I can only get one coffee(tea) for free, another I have to pay for..or one donut another I have to pay. Disappointing. Her behavior was shocking. Never ever I have experienced such a bad customer service at Tim Hortons. I have already send the complaint to guest service specifically about this employee and this situation but it would be great if manager on duty can talk to her and explain to her duties and her job responsibilities.

If I could give the service zero stars, I definitely would. To start, the service was extremely poor and staff members not only appear to be incompetent but are beyond rude. I was given a set of wedges and upon opening the bag, saw that most were burnt and the others were extremely hard, prac inedible. I therefore took them back to the counter and kindly asked to have them exchanged, hoping for something that was actually palatable. Edi, the lady who was working at the counter was persistent in questioning why we had chosen to return them despite us explaining in detail that they were not edible due to them all being hard and most of them burnt. After some time, she then directed us to speak to the manager (who’s name I cannot remember at this given moment) pertaining to the matter, however, before we even had the opportunity to speak to her, she had realized that we had come to return the wedges, she developed a nasty, disgraceful attitude and was also constantly rolling her eyes. Alas, she indicated to us that she would exchange them and call us back to the counter once they were done. When she did so, we quickly realized that all she had done was to put fresh wedges over the same ones we had previously returned. Horrible. We no longer saw the point in trying to dispute the matter with such ignorant people and simply threw the items away. Needless to say, Tim Hortons corporate managers need to thoroughly evaluate who they are hiring to work in their establishments because this is completely unacceptable for customers who are coming to spend their hard earned money. To Edi and whomever that manager was; do better. Be blessed and stay safe. -2/10 would not recommend.

Not clean!