Tim Hortons

During our visit the atmosphere was quiet ; Service was excellent starting with the person taking the order quickly with a smile; in the kitchen the person preparing the order was pleasant and quick.

Have been to this location multiple time since it is by my house. Now I go out of my way NOT to go to this location. The management is horrible. There is always something they do not have when I order. Haven’t gone once where they were able to provide everything I wanted to order. The attitude of the staff is laziness and miserable. If you can avoid it don’t go to this location.

DISGUSTING Bathroom. Waited in store to be served - finally left without ordering.

It is the worst branch I have ever seen. The taste of the coffee is completely different. I think they do not follow the usual standard of coffee in all branches. They serve food without napkins and the treatment of the employees is very bad.

This is the only Tim Hortons I've ever felt strongly enough about to leave a review for. Admittedly, it is kind of a weird atmosphere in this Tim Hortons - but by weird I don't mean bad, just unexpected. It's odd that this Tim Hortons always seems to alternate between having cash and not having cash. The "cash has been removed from the premises" signs go up and down at random, which can be inconvenient. I understand that it might be hard to obtain cash right now though considering the overwhelming popularity of card payments. I've seen mixed reviews about the quality of service here, and I agree that sometimes the workers are very short with customers, but considering the relatively poor quality of Tim Hortons as a brand, I have a feeling that management is not effectively managing that behaviour and perhaps is even driving the frustration of the workers. I think customers need to remember that the majority of those workers are pubescent teenagers who are forced to work a part time, extremely fast paced, low paying job, serving customers who are often incredibly rude and far too demanding considering that they're at a poorly managed chain restaurant that serves subpar food and drink. While it does seem that certain workers have been exceptionally rude, which is not acceptable, I respect that many of the workers do not go out of their way to be fake polite - I respect quality work over fake niceties. However, there are two workers at this location who are two of the best Tim Horton's employees I've ever experienced. I don't have their names, but one is a young boy with red hair who is always smiling and says "I appreciate you" when you thank him. There is also a woman who has worked there for a very long time (I think she may have also worked at the one down the road) and she is always moving so quickly and efficiently. She doesn't say much but I respect her hard work. Overall kind of a strange atmosphere at this location but it's pretty easy to cut them some slack considering the age of the workers and the demand at that location. I honestly believe that most problems that occur at Tim Hortons locations are caused either directly or indirectly by the way the brand is managed as a whole.

Went through the drive through for 2 breakfast wraps and was told it would be 5 minutes. Waited 10 minutes and had to go in and ask for my wraps wich took another 10 minutes. Terrible experience at this tim Hortons. Over 20 minutes for 2 wraps.