Tim Hortons

Hands down the worst Tim Hortons in London. Frequently out of menu items. Today at 2:30pm there was no chicken or iced coffee. Last week they were out of eggs. Will be avoiding this location in the future.

I went to pick up my app order via drive-thru. Jen who was rude, claimed that she couldn't find the order despite me having an order number and receipt. She told me to speak to the Manager. I left and spoke to a Manager Jasmine a short while later. She advised me to visit the location and provide my receipt so that Jen can fulfill my order. I went to the drive-thru the next day but this time, Jen claimed that she didn't have one of the pastry items and once again told me to visit again (it would be a third visit!!). Yet again, I phoned the Manager Jasmine and told her that they still haven't provided me my order despite me paying for it. She took down my number and said she'll get back to me. She never did. This is some of the worst customer service I have ever had the displeasure of receiving. I wouldn't recommend this location at all especially if you are a shift worker (work nights)! Be warned!

My order number 379 i order around 28 $ and but i get this there is no cucumber and tomato mix and also no hash brown for my order I wait around 20 minutes for refund there is one guy working sandwiches places he don’t know how to talk. And when i asked his name he refused to tell me.also washroom it’s too dirty tissue everywhere like it’s not washroom it’s garbage bin. I know anything will not change but still I’m giving my review.

Terrible service, didn't have product, no care. Waited 30 mins, serverely underfilled drinks, wrong orders

Your drive-thru road condition is pathetic right now. We have complained about it several times but sadly no action from the team. Please put some effort into fixing it. Regular customers like us find it annoying.

I had good experience in here before but very recently the experience that I have is very bad. Especially there is a supervisor with specs. She is very arrogant towards the customers and her coworkers. Its not good for a supervisor to shout at her colleagues in front of customers. Also its not good for the supervisor to to be this rude against customers. I ordered a tea from the drive through kiosk and she doesn’t even want to hear my rest of the order. I asked her to add a muffin to it and she literally said “ I already send your order I can’t add any more”. Is this the customer service that Tim Hortans teach your employees? Meanwhile other staffs are apologizing behalf of her bad behaviour. This is outrageous. FYI : this latest incident happened 5 mins ago

Very bad experience! There is an employee with specs who is not willing to take orders through the kiosk! We live near by and orders every time from this store and she is always like that! Sooo rude and very arrogant towards customers and other coworkers!

Bad service..Quality of food going down day by day.Only gave priority to dt orders..Was waiting in line for 5 minutes gave the order ,ask for double toasted bagel i ordered 2 of them none of them was even properly single toasted..Went again to ask for double toasted they dont have any everything bagels..No apologize for anything..Waited 5-10 minutes for refund for my food..Girl name sangha showed attitude on giving refund instead of feeling sorry.. Worst service of this store..Teach managers how to run floor ..

Got home and realized my turkey bacon club was just a bacon club, and my girlfriends was missing it's bacon. They were also sold out of every basic item by 3:30 pm somehow