Tim Hortons

Rude customer service!!!!! I stopped by Tim Hortons on the way to work today 2/10/24. Order donuts and an iced mocha to go...... I nicely request a refund because the coffee wasn't what I expected. So I parked and went inside, the girl behind the counter gave the guy at the window (btw I hope he wasn't the manager....smh) my debit card to process my refund 8:40am....I waited close to 10 minutes or longer. Meantime I requested my card back by 2 other employees to let him know "I was running of time & wanted my debit card" STILL no response! He continued to wait on customers at the window holding on to my card in the meantime while I'm just standing there. Finally I got back in my car drove around to the window and politely asked for my debit card when I got to the window he reluctantly took at least 3 more orders BEFORE he even "processed my card" after all this time! Now its 8:55 a.m. I ended up late for work and received a phone call from my manager as I was driving to my job concerned because I had NOT clocked in. I told the guy at the window he had no reason to ignore me and all I wanted was a refund or at the very least return my debit card so I can be on my way. He was rude and UNEMPATHETIC! Actually, pathetic best describes his behavior . His so-called apology was cold and insincere. I told him he was not sorry and didn't care. The last thing I said to him was "Have a nice day and be good to your customers"

For the drive thru you have to wait more in 10 m to place in order and the speaker not work all the time .

Today they were out of basically everything I tried to order. The staff were all kind and service was quick though

This is my last time coming here, and it saddens me… because this used to be one of my favorite breakfast stops… I order the same thing everytime, farmers breakfast wrap… and I can’t tell you how many times they forget to add the hash brown…. But that’s the least of my worries this time…. Sausage from it gave me food poisoning and had me down for 36hrs… don’t eat here! Or fear to get sick!

Tried to do a catering order… called multiple times to no answer. No one cared to return my call.

Horrible. Asked for a wrap no bacon and a strawberry refresher, both were wrong. The drink looked like it had curdled milk (not anything close to the refresher), and the wrap had bacon. Asked for my money back and the guy working the driver thru had the nerve to argue with me. Every time I go here my order is wrong.

Great specs here

Not open when there hours posted says they are. Drive all of the way there to find them closed.

Always get my orders wrong