Tier Couture Bakery

My mom and I ordered a cake for my daughter’s first child, my first grandchild and my mom’s first great grandchild baby shower. My daughter really wanted this beautiful and simple cake. It had a little baby elephant cookie on top of a white cake that had a ruffle look and inside she wanted lemon and raspberries layered in the cake. It had a simple pink ribbon and bow round the cake. We called Tier couture bakery because they had such great reviews. I asked them if they could make it, they said yes. I asked if they could make the little elephant cookie on top, they said yes. Then I asked if the could make a mom and papa elephant to go with the baby. They said yes, no problem. They said they could do all of this. That was on Jun 21 and we needed it by July 9. We communicated back and forth throughout this time. The cake was about $265 ish. The day they brought the cake to our house it was raining really bad so I gave them extra time( 11:30) because the shower wasn’t until 12. They showed up 5 mins before the shower. My mom met them at the door to get the cake. When they showed her the cake she was horrified.. The cake was starting to fall apart and the ribbon on the bottom was so thin and small. The ruffles where breaking and pulling from the cake. And what broke our hearts were the elephants. They weren’t these cute pastel color cookies but cold plastic black elephants. The inside was thick and chunky with frosting, very little lemon and raspberry filling and it had a perfumey taste. It’s good. We threw a lot of the cake away. My mom and I were very upset. We felt lied to. We called them and voiced our unhappiness and disappointment. The cake looked so unprofessional. They refunded us $100. Customer service was good though. I felt like they should’ve given us the whole amount back. I don’t recommend this place. Hopefully you all are having better luck with them.

Don't go to this Crogan st address. The Bakery is no longer there. Drove here and didn't find the place. A neighboring store told me that they left a while ago. Tried calling the number too and got no answer.

Address is fake they only sale online and they dont offer banana pudding which is listed in their pics

Worst customer service ever!

I called the day before I needed a cake She (the owner) said I will make a cake for your moms party no problem. I said are you sure I know it is last minute. She said yes ma’am! The next morning I call to clarify that it will be ready ant noon and she literally says o I cannot make the cake. I said the party is today you said you could do this. She said I changed my mine….. horrible business experience! So now my mom has no 60th birthday cake…

Cake was absolutely beautiful and delicious. Pricing was completely reasonable especially since it included deliver. This was my first time ordering. They were detailed with the design and made no sacrifices with taste for design. Cake was very moist and flavorful. Will be back for future orders.

I decided to order a birthday cake for my goddaughter’s birthday from Tier Couture and was very pleased with the entire process. The cake was absolutely beautiful and everyone enjoyed it. Thank you guys so much for accommodating me with such short notice. I’ll definitely be ordering more cakes from Tier Couture.

I got the cake , cupcakes & cake sickles for my daughters first birthday party here and everything was just exactly to what I had in mind and perfectly matched the theme. The experience was smooth and easy. Everyone loved the cake!!