The Wood Oven

I don’t understand how no matter what time of day you come and how short the queue is the service is SOOOOOOOOOO slow. The staff are in no rush at all. Come on guys service is painfully slow.

Lovely pizza... not such great service. We were sharing a pizza between 3. One of us has lactose intolerance and avoids cheese. I asked if we could have a third of the pizza without mozzarella... This seemed to cause some confusion. What I presumed was a fairly simple request was apparently considered by the chef 'impossible' as he was 'no good at maths' I'm left unsure whether the staff have a shocking inability to visualise basic fractions, or perhaps felt my request was in some other way unreasonable. Either way, they weren't exactly helpful or particularly friendly, which was a shame because it put a bit of a downer on the experience.

The pizza had barely any sauce at all and the topping on the meat lovers pizza was lacking and of poor quality. I have had good pizzas here years ago, but not today.

Up until a year ago the pizza was as close as you could get to an authentic Italian wood oven pizza, excellent with high quality ingredients. Very professional pizza chefs (pizzaioli) with so much knowledge and passion and also all members of staff in general. Today I was served a very low quality, over cooked on the outside and raw on the inside( as the dough was not left to rise properly) , extremely low quality topping ingredients and unfortunately also very rude customer service. The management is definitely not that of a year ago and it has gone completely woke, no professionalism and passion whatsoever. Of course this restaurant will continue to work because of its unique location right across the beach but if their policy remains the same do not expect an excellent pizza or customer service like in the past. Sad.

Shocking customer service, lots of chatting and empty hands when orders are outgoing. I can understand that they want a nice time but waiting 20 minutes for 2 mochas when there is no queue is shocking. Last week my friend asked for whipped cream for a hot chocolate and they said they didn’t have any. Whereas we’ve been coming for years. Lastly, it’s very obvious when staff are talking about us.

Highly recommend! Great pizzas and ciders.

Always seems to be closed, just made a trip go in there, Google says it's open but it's actually closed.

المذاق سيئ جدا والجبن في البيتزا Margherita لا يمكن هضمه بسهولة.