The Wellness Bar Post Falls

Sadly some of the worst customer service I have ever seen. This was not somebody having an off day as I have been in 15 - 20 times before. They seem to struggle with a lack of proper training and consistency in service. I have been in many times and order the same menu item with no coconut flakes. Nothing complicated. Multiple times even after reiterating to please ensure coconut is left off, it is repeatedly added. Honey makes it so it is stuck to and contaminating everything. For these prices, I am genuinely astounded. Sometimes they ask if it is preference or allergy, often they don’t. Both times this happened in the last month I respectfully confirmed it was not what I ordered and she said “oh yeaaaah” both times did not offer to fix the issue or remake it even after acknowledging they were the ones who messed up. Like it was I inconveniencing them and should just keep it moving. In total I’ve probably had them ruin $30-$40 of food I bought and it was basically just oh well. I gave plenty opportunity for multiple people to make this right in real time and they did not. Last time I bought and paid for a whole 2nd bowl at my own expense. Tonight in the drive through, I placed a very simple order for 2 bowls - told the girl taking my order this has happened a few times now and to please PLEASE ensure no coconut. She assured me she got it. Then after waiting I am handed two bowls covered in coconut AGAIN…she looked embarrassed and just walked away. No apology— nothing. I understand the employees are very young but this is a repeated and alarming lack of attention to detail that might land the next customer in the hospital or worse. As someone who has worked in food service before and accommodated people with life threatening food allergies—these are the basics. It is my hope that management properly trains their employees on standard operating procedures before this really costs someone more than just money—everyone here should know better. If this was just an issue of poor customer service I wouldn’t even bother making a review and take my business elsewhere. After this last time I gave up and just asked for a refund. After waiting for another botched order, I left tonight with no food. It wasn’t busy at all, no other cars in the drive—they just don’t care. I would like to note the girl who made the food and was not passed the correct information (no fault of hers) stepped up and offered to remake which I appreciated after the ones who took the order just look at me with a blank stare offering no solution or apology. Anyone can make a mistake which is why I continued to go back. At this point there is no excuse and just continued indifference. For other customers with severe allergies this could be a very dangerous error, so BE CAREFUL. I have also waited for assistance standing a few feet directly in front of the employee assigned to the register waiting for her to finish playing on her phone before finally offering to help. No other customers around or being served. I’m unsure how the place is still open. With the high prices I guess they can still make some profit all else considered. The food they have was good when made correctly but unfortunately not worth the time, money, health risk or hassle to keep running into this. Won’t be back.

Food & atmosphere are wonderful, although I went in on march 7th, 2024 workers were not so friendly and my bowl was not made correctly. Bummer! I don’t think I will come to this location again.

I really enjoy going here for good quality healthy food like Avocado toast and pitaya bowls! Plus their juices are so tasty and fresh. The one thing I feel could be better is wait times in the drive thru. Other than that, this place is iconic in North Idaho

I've been going here since you guys opened. I crave your Acai Bowls and Avocado Toast! The food here is Amazing! The service I have received is never short of excellent. Thank you!

This is my very favorite place! Anyone that knows me knows this! I eat here throughout the week and gift cards for any occasion in my life from The Wellness Bar make me the happiest!!!

Wasn't the best. Paid $7 for a slice of bread.

Food and drinks are great. Not always a quick stop, so budget some wait time.

Never went there

I love that it's open so early. What a great alternative to the Frappuccinos I normally get at coffee shops My husband and I get up and have morning dates there.