The Thatched House

Really disappointed with this roast today. We awaited an hour and a half for our mains to com. We came for my mums birthday on a Sunday and they had run out of carrots and broccoli and other veg. One of the waitresses said she was too busy to take a drinks order even though there were hardly anyone in the restaurant. Quite embarrassing really. Potatoes looked not cooked and to be honest the food was completely tasteless. The manager also looked embarrassed and ended up refunding us the two meals that were cold and had no veg. As they were being refurbished for 4 weeks after today, apparently they weren't allowed to order any new food orders in and that's the reason for the lack of food.. not sure why that's my problem really when they are taking out orders and charging us £20 each of a roast... £50 wasted on a meal. Won't be coming again.

Sadly NOT a good experience first group in Thatched House Upminster for evening sitting waited ages to be served, food arrived BEETROOT & PUMPKIN SEED ARANCINI was so crispy broke up on the plate CRISPY BUTTERED CHICKEN BURGER was so dry and the fries which came with it had to be sent back because were so over cooked they were dried out and brown, the bun was left due to being to chewy In all there were just 4 tables being served yet the service was so slow. We did not bother with deserts due to the wait time We were told they were closing soon for a refurbishment, I felt the quality of the food was very poor and also unavailable items on the menu were possibly due to the pub getting ready to shut down for the refurb. All in all a dear night for food left on the plate and a bad experience.

Food was amazing really lovely lamb , cooked to perfection, service was amazing by abbie , so attentive , would come again

Staff food and atmosphere are great could not have had a better time

Stopped here on our way to Stansted and we were so pleased we did. Food was amazing and Louise was very good explaining all the Gluten free options for my husband. such a lovely atmosphere I hope it isn't ruined in the refit. We will definitely return. Thanks so much

I thought the service was amazing. We had a lovely waitress her name was Sonia. She was so friendly and had a really good sense of hospitality. She genuinely cared for her customers which is not often the case. The food was good too … we will be back .. the toilets need a good update, but we were told there is going to be a refurb so can’t wait for that

The menu options was good, the service was good, the food was lovely. Couldn’t fault anything about the visit. They even wrote happy birthday on a board/slate for my mums dessert without us even asking for them to do something

Never been disappointed when visiting Thatched House. Food always top notch

Nice food,good beer and a welcoming atmosphere

Nice food and drink, prompt friendly service.