The Soo Hoose ltd

Ruined Christmas for our family. We booked Christmas lunch for 2pm. Our time slot was 2pm till 4pm but we left after 2 hours 10 mins after just getting our starters. The soup was cold which was served with no spoon. The soup was served with a tiny bit of bread no butter but a knife. We asked for a refund and the manager told us she wouldn’t be refunding a whole table. We were told our food was just coming but waited another hour and still no food. Almost the whole restaurant ended up walking out and all demanded a refund. The manager at no point came out to explain why we were waiting for so long for our meals. Instead young servers were sent to deal with the complains from very angry customers, literally every table in the place. This was our first time eating out on Christmas Day, this experience had ruined it for us. We had to come home starving and find stuff to eat. Will not recommend and definitely won’t be back.

Just avoid.

Deactivating your FB page after the mess you caused for many people on Xmas won't save you from negative reviews. Just shows how cowardly the management are of criticism. Hang your head in shame. Embarrassing.

Steaks I ordered were off half cooked never will I use again even onion rings were soggy ended up binning the lot.hope place gets shut down

A gem we only found recently and we're so glad we did because we've been missing out. The food is fantastic, fresh, great portion sizes and excellent quality and variety. Gillian and her team are so friendly and professional, nothing is too much trouble. Highly recommended for great food, relaxed atmosphere and amazing staff!

Lovely meal..Great service..friendly and welcoming..definitely recommend and we will be back. The Christmas fayre menu was delicious ⭐️⭐️⭐️⭐️⭐️

Went to the soo hoose last night with friends for a meal. All four of us were impressed by the-food and Jillian was lovely and very help-full. With gluten free options, wood definitely recommend The soo hoose to anyone as we eat out a lot and have enjoyed it and will be back with the family.

Been a few time's and the food was great could never fault it any time we were there. We went back today and it was terrible, you could tell it was a different chef from the drop in standard of the food. The Young waitress just started it was just a shame for her, she was just learning and was left to it all, there was several tables in and all had orders wrong or not ordered at all, No help from her employer. The owner/ Manager who took the payments at the end was not interested so arrogant in the way she spoke to the couple before us who questioned there bill. Safe to say we wont be back, most likely none of the people that were in today either.