The Honey Baked Ham Company

Went there for lunch. Sandwiches are good, but I wish they were bigger. No fountain soda, just cans.

If i could give zero stars, I would! I bought over $500 worth of hams from the Frederick, Maryland Honey Baked Ham Company store in December 2022. I earned nearly $50 in piggy points that day. When I bought the hams the Honey Baked Ham Company employee told me there was NO expiration date on the piggy points as she set up my rewards account in the store. Fast forward to December 21, 2023 and I called to find out how much I have in rewards points. I was told zero. I asked how is that possible when I purchased $508.67 worth of hams. Then I was told that my reward points expired. Had I known there was an expiration date on them, I certainly would have used them. I made 4 attempts on 4 different days to talk to a supervisor. Each time I had to explain the situation over again to each person I talked to on the phone. Eventually, as of yesterday I received a response stating that they won't make an exception, and I won't be receiving the rewards since they expired. The employee that set up my rewards account misinformed me, and I lost nearly $50 because I trusted what she said. I'm a small business owner myself (that's the reason for the large purchase of Christmas hams), and if I ever gave out wrong information to a customer I'd make it right! I wouldn't cause them inconvenience because of something I messed up. Honey Baked Ham Company, you are doing bad business, and because of your greed in not wanting to issue my rewards of $50, you lost a customer. Word of mouth will make, or break a company. I'm going to let everyone know the bad business, and terrible customer service I received from you. I hope the $50 you're keeping of mine was worth it! I DO NOT RECOMMEND HONEY BAKED HAM COMPANY. Save your money, and shop elsewhere. The customer service from this company is awful!

Doris was so amazing in her service to us from the moment we walked in until we left. She is worth her weight in gold to that store. She went out of her way to make us a fabulous lunch. She helped my husband purchase the honey mustard that was used on our ham sandwiches. My husband said that they were the best ham sandwiches he had ever tasted! We purchased a ham Turkey breast and scalloped potatoes with a pumpkin pie! We will be returning! Thank you Doris.

I always look forward to visiting to pick up my favorite ham, turkey breasts, and delicious sides.

Ham as always was yummy though this year for one reason or another it was a bit on the salty side which was disappointing.

We bought a Cajun turkey and it was terrible!! Butterball Turkey way much better !! Waste money!!