We have been going to Honey Baked Ham, for 35 plus years, albeit in different states. My husband went to the one on Ocotillo in Chandler, December 23rd, we didn't open it until the 24th at night, it was burnt on top, no sugar coating and some what over cooked. I'm not sure why they don't let you see it before you pay for it like back in the day! So disappointed. Next time we'll ask to see it before we pay for it.