I loved the atmosphere here at The finch, our waitress was amazing, the food was delicious, the bathrooms were nice and clean. All of the staff were extremely friendly. I will definitely recommend this place to my family and friends
What a shame this evening ended up "missing the mark"... I would love to give a positive review, and I do most of the time, but in this case every time I felt like I was trying to put my disappointment to the side and move on, well I would have another one. First off, I am a rule follower by nature, I went on-line and followed the instructions to the letter to make a reservation for dinner, since this was the restaurant, my daughter chose for her celebration with extended family. I even followed up to ensure my reservation was confirmed and they had my "requested seating" (table adjacent to windows in order to see the fountain & light show.) The person on the phone confirmed my request and said they had it set up. Upon arriving, we found parking to be a challenge... (not necessarily a fault of the restaurant) however it did require to park some distance away, since there were people parked and sitting in their cars in the handicap spaces, (which since I'm post-op on crutches and had a 90 year old with mobility issues we had planed on using handicap parking). Not the case and this is a very frustrating about the status of our society these days to express at another time. By the time I dropped my family off at the door, and parked and "hobbled" in they had placed my family at a table in the corner... technically it was at the window to face the fountains, however there was a tent set up outside and it blocked the view... When I addressed this, and identified there were tables clean and ready adjacent to ours with a better view and asked if we could be seated there, I was told, (by a manager) that "those tables were reserved" ... and my table wasn't? The next 4 tables were empty! (We would be using 2). No avail for honoring my request.. so we sat at a table at the end with limited view and where they would store extra chairs and children's high-chairs for other tables. So while we ate dinner, we had furniture moving going on... This set the evening at a disappointment and difficult for someone as stubborn and set in my ways with customer satisfaction expectations to overcome... but I tried. After we waited approximately 1 hour after ordering our food for it to arrive, I ordered the fillet cooked at medium rare. My potatoes were excellent, the broccoli was undercooked and bitter to taste. My steak was cooked well done with no color in the middle at all, (to be generous, way over done), and had no flavor. (Now please bear in mind, I have people ask me to prepare steaks often, so I admit I have a certain expectation for how a steak is served) Certainly another big disappointment. At no time was I asked how my steak was... which at any decent steak serving establishment, is standard practice to ask for the customer to cut into it to verify satisfaction. But I had to wait to show how the steak was over cooked. So In Summary: While the building is new, and the fountain and light show is a nice feature, the building is extremely noisy, music was played to loud, which made table conversation loud, and on, and on. Parking is a pain, (mentioned before), while our waitress, (Jade) was very polite, the overall feeling for customer satisfaction left me feeling like we are just a number. So we got the, "I'm so sorry we can't accommodate your request, but we hope you have a good time anyway..." Total food score over all? Well, the rest of the family said their dinner was fine... but they moved here from another country, and I guess they aren't as picky as me. None said it was great, just "it was fine." So I score the food average... certainly not worth driving an hour to get. And maybe if my daughter asks if we can return, I will honor her request... I will just set my expectations for Denny's or I-Hop, or the likes, and maybe I'll feel like I got the best they can do... Parking: Pain to park close, or park in garage and walk 3-4 blocks. Handicap parking used with people just sitting in cars without placards. - Not the restaurant's fault...
Literally amazing. Everything was fabulous. The food, ambience, the employees, managers, everything and everyone in this establishment is absolutely wonderful. 100/10.